Liability Claims Manager

Liability Claims Manager

Location: Lakewood, CO (Branch Office)
Work Arrangement: Hybrid (with required business travel)
Salary Range: $100,000–$140,000 (commensurate with experience)

The James Allen Companies Inc. is partnering with a leading provider of specialized insurance solutions to recruit a Liability Claims Manager for its Lakewood, Colorado branch office. This organization has a strong national footprint with multiple branch locations and serves specialized industries including construction, forest products, and oil and gas.

This position is eligible for a hybrid work arrangement and includes business travel to office locations and customer offices, with some overnight travel required.

The Liability Claims Manager is responsible for leading the day-to-day operations of a branch-based claims team. This role oversees workflow distribution, coaching and development, quality control, and timely claim resolution. The manager plays a key role in ensuring service excellence, supporting team performance, and maintaining compliance with internal standards and jurisdictional requirements.

• Review and evaluate contractual documents to identify risk transfer opportunities and potential exposures.
• Direct and supervise the work of the claims team, ensuring quality, volume expectations, and timeliness of work product.
• Ensure adherence to department processes and procedures, including assigning work, providing training and feedback, and conducting performance evaluations.
• Participate in and support claims functions to meet internal and external customer needs.
• Review, analyze, and interpret policy conditions, exclusions, and endorsements to resolve coverage and liability issues.
• Oversee claim reserves to ensure they are set timely and accurately reflect potential exposure.
• Guide claim investigations, including obtaining statements, records, and other evidentiary materials as needed.
• Ensure proper documentation and reporting of investigation and claim handling activities.
• Negotiate, settle, and resolve claims with claimants and insureds and prepare appropriate resolution documents.
• Maintain working knowledge of applicable regulatory and jurisdictional requirements.
• Provide direction to and manage independent adjusters and other third parties supporting claim handling.
• Partner with Claims Management on staffing needs, development, performance management, and salary administration for team members.
• Collaborate with Underwriting leadership on the branch business plan, including annual objectives aligned with sales and profit goals.
• Provide ongoing training for the local claims team.
• Coordinate with Underwriting leadership on budget preparation and branch planning inputs.
• Serve as a leadership representative who promotes the organization’s mission, values, and culture.
• Perform other duties as assigned.

The ideal candidate will have:

• 10+ years of claims experience across areas such as:
  • Commercial General Liability
  • Commercial Auto
  • Commercial Property / Inland Marine
  • Construction Defect and general casualty
  • Oil and gas claims
  • Multi-jurisdiction claim handling experience
• Proven expertise in complex coverage analysis and providing clear direction to claim professionals.
• Strong capabilities in claims administration, including loss analysis, reporting, reserving, compliance, laws, and best practices across multiple jurisdictions.
• Demonstrated success in claim settlement strategy, including coverage communications, releases, and proof of loss documentation.
• 5+ years of experience leading and managing a claims team.
• Strong understanding of contractual indemnity and additional insured issues.
• Professional designations such as CPCU, AIC, or similar are preferred.
• Service-oriented mindset with strong customer focus supporting agents, policyholders, and internal partners.
• Excellent written and verbal communication skills.
• Strong organization skills with a consistent track record of meeting deadlines.
• Ability to efficiently use and oversee utilization of claims systems, software, and standard office equipment.

• Must be legally authorized to work in the United States.
• Office environment with hybrid schedule as directed by leadership.
• Frequent sitting and computer work for extended periods.
• Occasional lifting and carrying up to 15 pounds.
• Routine bending, kneeling, reaching, mobility, and walking.
• Ability to perform duties effectively both in-person and virtually.
• Some overnight travel required.

• Competitive salary and comprehensive benefits package
• Paid time off plus 12 paid holidays annually
• Medical, dental, and vision coverage
• Company-paid life insurance (2x annual earnings)
• 401(k) savings and profit sharing plan
• Education and training opportunities
• Financial support for insurance designations
• Daily two-hour flexible start and end time for a 7.5-hour workday
• Employee Fitness Program