Licensing Supervisor; Office Manager - Auto Industry Division

Overview

This position is open only to Colorado state residents. The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect. The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration.

We celebrate diversity and support an equitable and inclusive culture. For more information about the Department of Revenue, please view the video provided.

Description Of Job

Auto Industry Division

• The Auto Industry Division is responsible for regulating the Motor Vehicle and Powersports Industry with emphasis on Education, Compliance, and Enforcement of applicable laws and regulations.
• The division focuses on three key components: educate and protect consumers; treat applicants and licensees fairly, professionally, courteously, and efficiently; foster an honest and healthy industry within Colorado to ensure consumer confidence in manufacture, distribution and sale of all vehicles within the division’s jurisdiction.
• Ensure licensees comply with Title 44, Article 20, parts 1 & 4 of the Colorado Revised Statutes and related rules of the Colorado Motor Vehicle Dealer Board, in addition to federal laws and regulations.
• Formulate effective licensing procedures, conduct quality background investigations of licensees and/or applicants, and perform complete enforcement investigations. When appropriate, issue licenses, refer licensing decisions to the Motor Vehicle Dealer Board, close investigations, or refer results to the Board or the local District Attorney for criminal filings.
• This position is located in the Lakewood office of the Auto Industry Division of the Specialized Business Group. It is a first-level supervisory role responsible for day-to-day operations of the Licensing Team, including first-level review of Motor Vehicle and Powersports license applications and the background investigations on those applications.

• Serves as the supervisor for the Licensing Team; schedules work, assigns tasks and licensing duties, manages leave, reviews and approves time sheets, and conducts performance plans and appraisals; assigns, reviews, and approves training requests.
• Reviews and assists in writing unit policies and procedures.
• Fielding complaints against staff, conducting internal investigations, and initiating corrective actions.

• Monitors schedules for direct reports and license functions to ensure timely task completion.
• Collaborates with applicants, licensees, and management to determine appropriate actions to achieve desired outcomes.
• Maintains positive relationships with licensees and resolves conflicts or directs to appropriate higher authority; communicates results to the Licensing and Background Investigation Manager, Deputy Director, and/or Division Director.

• Plans, coordinates, directs, tracks, and supervises subordinate employees performing licensing duties.
• Oversees day-to-day operations of the Licensing Team and provides guidance to direct reports, addressing issues daily.

This posting is open only to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification

Description:

G3A5XX
OFFICE MANAGER I

Experience Only: Four (4) years of general clerical experience including one (1) year at the Administrative Assistant III level or equivalent.

Education And Experience: A combination of related education and/or relevant experience equal to four (4) years.

Note: If submitting transcripts or other materials, candidates may redact information identifying age, date of birth, or dates of attendance/graduation.

• Applicants must successfully pass a background investigation and a tax check prior to appointment.
• Must possess and maintain a valid Colorado Driver's License at the time of application.