Production Assistant Manager Horizons Thrift Store

Overview

Help Create Life Change Through Second Chances

At New Horizons Thrift Stores, our cause is to help create life change through second chances—one purchase, one life at a time.

This role supports the mission by providing steady, hands-on leadership across the production floor. The Production Assistant Manager focuses on the daily health of production by keeping workflow moving, teams supported, and priorities clear throughout each shift. The role works closely with Department Leads and serves as the primary production point of contact for Dispatch, ensuring production readiness and constraints are clearly communicated.

In addition to operational leadership, the Production Assistant Manager serves as a ministry team member of New Horizons Ministries and plays an active role in shaping and sustaining a Christ-centered, values-driven culture within the Production Center.

Additional tasks may be assigned as needed, with consideration given to current workload and responsibilities.

• Provide day-to-day leadership across the production floor to maintain consistent workflow.
• Oversee production operations across Household, Clothing, Linens, Shoes, Jewelry & Accessories, and Books
• Set daily and shift priorities based on volume, staffing, and operational needs
• Adjust labor between departments to support production flow
• Monitor workflow and respond to bottlenecks, staffing gaps, or volume changes
• Support Department Leads in maintaining productivity and quality standards
• Manage breaks and ensure proper coverage throughout the shift
• Open and close production shifts when applicable
• Communicate expectations clearly throughout the day

Support smooth logistics execution through clear communication and production readiness.

• Serve as the production point of contact for Dispatch during the shift
• Communicate production readiness, staging status, and capacity constraints
• Communicate timing impacts when production flow changes
• Coordinate internally so loads are staged and ready within planned windows
• Translate dispatch updates into production priorities as needed

Ensure product and materials are staged and organized to support production flow.

• Maintain clear staging areas for outbound product, recycling, and transfers
• Ensure bins, pallets, and warehouse materials are available to support production
• Maintain organized storage areas to reduce downtime and confusion
• Communicate space or capacity constraints to the Production Center Manager

Maintain on-site readiness of recycling and waste operations.

• Monitor recycling output and ensure loads are staged and ready
• Ensure load paperwork is accurate and available at pickup
• Track electronics recycling volume and communicate readiness for scheduling
• Monitor dumpsters and waste areas for cleanliness, safety, and capacity
• Ensure dumpsters and metal bins are compacted and ready for swap

Maintain readiness of equipment, supplies, and facilities needed for production.

• Monitor inventory of production and warehouse supplies
• Ensure forklifts and production equipment are available and operational
• Identify maintenance needs and communicate them appropriately
• Support minor facility needs and escalate larger repairs
• Monitor fuel levels and communicate when refills are needed

Support people while maintaining safety, standards, and ministry alignment.

• Support Department Leads and team members during daily operations
• Coordinate forklift training and certification for new team members
• Address safety concerns and operational issues as they arise
• Reinforce safety procedures and workplace standards
• Model New Horizons values through professionalism, respect, and service
• Participate in staff meetings, trainings, and spiritual development activities

• Work is performed indoors and outdoors in a fast-paced production environment
• Exposure to dust, cleaning supplies, changing temperatures, and used goods is common

• Frequent standing, walking, bending, reaching, lifting, and repetitive movements
• Abil…