Lead Street Outreach Worker

The mission of HPP is to work with individuals and families in our community to achieve their full potential through supportive housing and recovery services, to rebuild dignity & self-sufficiency, and permanently exit homelessness. Our efforts focus on overcoming the barriers to developing and maintaining stable housing and sober living. To do this, we adhere to commonly held social work values of service, social justice, dignity and worth of the whole person, importance of human relationships, integrity, and competence.

We believe that these values infuse the work of HPP and serve as a guidepost for our staff and partners to aspire to.

The Lead Street Outreach Worker seeks to support individuals experiencing homelessness and/or living with a mental illness, substance abuse or all three. Outreach Workers work within a harm-reduction and person-centered model. All duties are performed through a multidisciplinary, multiagency team approach for those sheltered in cars, parks, abandoned buildings, encampments, and on the streets. Street outreach utilizes a person-centered approach, focused on the individual’s strengths and resources, and never makes assumptions about what a person might need or want.

The Outreach Team collaborates with the city, fire, and police, and other community-based agencies. Our Street Outreach team does not require individuals to enter emergency shelter or transitional housing as an interim step or prerequisite to accessing stable housing. However, street outreach can make immediate connections to emergency shelter or temporary housing, providing safe options while individuals and families are on a pathway toward stability.

The Lead Street Outreach Worker supports the Street Outreach Program Director with guidance and oversight of the other Street Outreach Workers’ duties, and is the point person for technological interface for outreach services. This position is full-time, 40 hours per week, with a Tuesday – Saturday schedule. Adjustments in daily assignments and schedules will be made with the Street Outreach Program Director.

• Support individuals experiencing homelessness and living in the community through activities such as:
  • one‑on‑one contact with individuals on the streets and in emergency shelters;
  • advocating on behalf of clients and/or supporting them to advocate for themselves;
  • collaboration and coordination of services with appropriate community agencies.
• Provide resources and referrals to individuals experiencing homelessness and living in the community by liaising with community agencies and consulting with the Clinical Services and Homeward Pikes Peak housing team, and potentially with other community organizations as a part of the Continuum of Care.
• Be the point person for managing and maintaining an application interface that assists with outreach efforts, and effectively triage reported activities and requests. Work with community partners to develop and increase utilization efficiency.
• Work alongside the Program Director to lead and support other Street Outreach Workers with daily tasks, as needed.
• Work with the CSPD HOT team (Colorado Springs Police Department Homeless Outreach Team) to support team outreach in community‑based resource centers such as the Springs Rescue Mission, Catholic Charities, Pikes Peak Library District, and in public spaces.
• Conduct the housing survey/VI‑SPDAT as needed and record all encounters of people engaged in referrals, resource navigation and general information sharing.
• Work with the Pikes Peak Coordinated Entry system to connect individuals selected for housing and the referring agency. Assist these clients in completing paperwork, obtaining identification, and preparing for housing applications.
• Assist individuals seeking housing in acquiring resources, identification, completing applications, navigating housing options, connecting with case managers, and transitioning successfully into permanent housing, while utilizing temporary lodging in hotels if available with grant funds, diversion programs, and/or utilizing partnerships.
• Develop and maintain excellent working relationships with HPP…