Quality Manager

• Coordinates implementing, administering, and monitoring global QMS governance and tools in the country; ensures that established requirements are enforced appropriately and records exceptions as appropriate; provides suggestions and recommendations for changes to respective Global Quality Leaders.
• Accountable for meeting the in-country resource and training needs of all personnel in the country in quality procedures to support the successful execution of the QMS.
• Maintain in-country quality management system
• Maintain in-country certification to the ISO standards until global accreditation has been achieved
• Assure in-country governmental regulations, legal, and statutory requirements are met
• Implement, maintain, and control quality processes and procedures
• Integration and effectiveness of processes across functions
• Supports auditors in internal and external audits
• Management of the in-country non-conformance management and corrective action system
• Implement a continuous improvement process
• Measure/evaluate process KPIs
• Ensure that all professionals are trained to the QMS
• Communicate/train changes quality management system
• Identification and implementation of Lessons Learned
• Maintain Country QMS iNet site
• Report in-country Quality KPI’s for deviations, audits, corrective actions, and lessons learned
• Trend Quality KPI performance data for targeted continuous improvement
• Monitor in-country cost to quality
• Implement process controls and use of improvement systems
• Ensure in-country audits are performed and participate as required
• Ensure compliance with in-country legislation
• Serve as the management representative for ISO certification.
• Quality manager has overall responsibility for compliance with the Global Quality Management System. Contribute to and support the implementation of a Global Integrated Management System (IMS) for Arcadis. Works with the Global Quality Director to ensure consistency with the requirements defined within the Arcadis QMS governance structure. Manages QA resources to coordinate quality staff to support projects.

• The candidate should have a bachelor's or master's degree in engineering, Management, Quality, or Business (preferred)
• 5-7+ years of experience progressive quality management or other applicable experience within a multinational engineering or professional services firm, including previous assignments in a related industry.
• Training:
  Change Management, Process Improvement, Lean skills.
  *
  * Certifications:
  
  American Society for Quality (ASQ) certification as Manager of Quality/Organizational Excellence (preferred);
  Certified Quality Auditor: ISO as appropriate;
  Certified Project Manager; member of the Project Management Institute or country equivalent
• Knowledge of ISO 9001:2015, Quality Management System-Requirements techniques relating to quality assurance and quality control programs
• Principles, practices, techniques, and theories of quality management systems and benchmarking
• Principles, practices, techniques, and theories of quality process auditing
• A well-developed understanding of and appreciation for organizational mission, values, and goals and consistent application of this knowledge.
• An ability to communicate complex issues to diverse audiences, orally and in writing, in an easily understood, authoritative, and actionable manner.
• Time management and ability to multi-task with competing priorities.
• Excellent decision-making capabilities and ability to make decisions and deal with conflicting priorities.

Demonstrates expertise in Quality Management Systems (QMS) implementation and compliance with ISO standards, alongside strong capabilities in process improvement and training personnel in quality procedures. Proven ability to manage audits, non-conformance systems, and quality KPIs to drive continuous improvement.

• ISO 9001:2015 Knowledge
• Quality Management System Implementation
• Change Management Training
• Process Improvement Techniques
• American Society for Quality Certification

• Quality Management
• Process Improvement
• Quality Auditing
• Non-Conformance Management
• KPI Measurement
• Continuous Improvement
• Quality Assurance Techniques
• Quality Control Programs
• Training Development
• Regulatory Compliance

• Decision-Making
• Time Management
• Communication Skills
• Multi-Tasking
• Organizational Awareness

• Manager of Quality/Organizational Excellence
• Certified Quality Auditor
• Certified Project Manager

• Global Quality Management System
• ISO Certification
• Multinational Engineering
• Professional Services
• Quality KPI Reporting

• Quality Management System Tools
• Audit Management Software
• Process Control Systems
• Data Analysis Tools
• Training Platforms