Senior UX Researcher

Workiva is seeking a Senior UX Researcher to join our Product Experience team and lead strategic research for our Financial Reporting solution, our largest and most widely adopted product area.

• Lead end-to-end research across the Financial Reporting product portfolio, from discovery through evaluative studies
• Design and execute qualitative, quantitative, and experimental research strategies that inform product direction, roadmap decisions, and customer value
• Partner with Product Management, Design, Engineering, and executive stakeholders to identify opportunities, reduce product risk, and translate findings into actionable recommendations
• Develop research methods for AI-powered experiences, including approaches for evaluating trust, usability, adoption, and human-AI interaction
• Help define evidence-based best practices for measuring AI feature effectiveness and advancing Workiva’s research practice
• Serve as the primary research partner for the Financial Reporting solution area and maintain continuity across ongoing and future initiatives
• Mentor teammates, share research best practices, and contribute to team rituals, readouts, and knowledge sharing
• Communicate findings clearly to technical and non-technical audiences and support research operations as needed

• A bachelor’s degree in Human-Computer Interaction, Psychology, Human Factors, Cognitive Science, Social Sciences, or a related field, or equivalent practical experience
• 5+ years of experience conducting UX research for digital products in a product-driven environment

• Experience researching AI-powered or Generative AI product experiences
• Experience designing research methods for trust, usability, and human-AI interaction
• Strong proficiency in both qualitative and quantitative research methodologies
• Experience partnering closely with Product, Design, and Engineering teams throughout the product development lifecycle
• Strong understanding of experimentation, survey design, behavioral research, and statistical analysis
• Proven ability to influence product strategy and roadmap decisions through customer insights
• Experience mentoring researchers or contributing to a UX Research practice
• Excellent written, verbal, and presentation skills with the ability to communicate to technical and executive audiences
• Demonstrated ability to transform complex, underlying theoretical constructs into scalable and measurable product metrics
• Exceptional proficiency in quantitative methods and psychometrics, including the ability to validate and track standardized metrics like SUS and UMUX over time
• Deep expertise in statistical analysis, weighting benchmarks, and determining appropriate sample sizes for experimental designs
• Advanced skills in data architecture and spreadsheet management, including use of complex formulas and automation to build the underlying systems that drive research scorecards and dashboards
• High degree of analytics literacy, with the capability to integrate product telemetry and behavioral data with evaluative research to provide a holistic view of customer experience

• Remote work opportunity available
• Less than 10% travel, including occasional customer research events and team gatherings
• Reliable internet access required for remote work

• Salary range in the US: $ - $
• A discretionary bonus typically paid annually
• Restricted Stock Units granted at time of hire
• 401(k) match and comprehensive employee benefits package

The salary range represents the low and high end of the salary range for this job in the US. Minimums and maximums may vary based on location. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and other relevant factors.

Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other protected characteristic. Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities.