Mobile Expert, Bilingual

Job Overview

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T‑Mobile. They are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast‑paced environment where technology innovations, customer needs and the retail experience are continuously evolving.

They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They are experts in uncovering our customers' needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts Do It the Right Way, meeting performance targets including sales, customer experience, and quality of sale metrics.

• Serving and selling to our customers while providing a best‑in‑class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T‑Mobile in‑store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T‑Mobile employees across channels including business and customer service

• High School Diploma/GED (Required)
• Less than 2 years 30 days T‑Mobile Mobile Associate experience (Preferred)
• Less than 2 years 6 months of customer service and/or sales experience, retail environment (Preferred)

• Customer Satisfaction – Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building – Desire to be a part of the game‑changing T‑Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales – Competitive drive and confidence to succeed in a fast‑paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

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Hourly Base Pay: $19.00
Annualized Incentive Target: $18,000
Actual incentive earnings vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All eligible employees are also entitled to an Annual Stock Grant.

Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays (about 4 weeks for full‑time and 2.5 weeks for part‑time employees annually), paid parental and family leave, family building benefits, back‑up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long‑term care insurance.

Eligible employees also receive mobile service, home internet discounts, pet insurance and access to commuter and transit programs. For more information, visit

As part of the T‑Mobile team, you know that the Un‑Carrier does not have a corporate ladder – it is more like a jungle gym of possibilities. We love helping our employees grow in their careers, because that shared drive to aim high drives our business and culture forward. By applying for this opportunity, you are living our values and investing in your career growth.

You are unstoppable!

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.