Sr Programmer Analyst; Salesforce

Requisition : 35006

Terumo Blood and Cell Technologies employs 8,000+ associates globally who contribute to advancing healthcare with heart. We develop medical devices and related products used to collect, separate, manufacture and process components of blood and cells. We are committed to increasing the number of patients served and enhancing patient outcomes through innovative technologies and service offerings.

Senior Programmer Analyst
- Salesforce Service Max Administrator
- Developer

Job Summary

This position provides analysis and functional/technical skills in an existing and emerging Salesforce environment. The candidate will work within the Salesforce and Service Max development team. The role involves research, analysis, design, configuration, coding, testing, maintenance, support, training and implementation of information technology solutions on the Salesforce platform. The role will primarily focus on work within the Experience Cloud ecosystem, including development and optimization of external-facing portals.

The role will also support Agentforce initiatives through the deployment of new virtual agents designed to improve overall customer experience.

• Design, develop and configure Salesforce Sales Cloud, Service Cloud, Experience Cloud and Agentforce along with Service Max to advance product capability and feature set for a global user base.
• Ensure development—Apex, LWC, flows, integrations, and configuration—follows Salesforce best practices, including governor limits awareness, naming conventions, flow design standards, and maintainable architecture patterns.
• Implement complex development tasks, including Apex classes, triggers, LWC/Aura components, API integrations, and data model design.
• Ensure code quality through unit testing, automated testing strategies, peer reviews, and adherence to development standards.
• Support release management processes, including version control and deployment strategies.
• Understand customers and their environment; deliver quality client service and be responsive to client needs.
• Lead requirements-gathering sessions with product owners, business stakeholders and end users to understand needs, pain points and desired outcomes.
• Translate business requirements into clear functional and technical specifications, user stories, and acceptance criteria.
• Apply professional business and/or technical knowledge when working with customers, other IT groups, and vendors.
• Demonstrate ownership and accountability for areas of responsibility; proactively identify issues and drive solutions.
• Research and evaluate emerging Salesforce technologies, including AI-driven features and Agentforce capabilities.
• Collaborate with team members to deliver on time and on budget commitments to customers.
• Continuously expand knowledge of Salesforce, Agentforce, Service Max, and related technologies through self-directed learning and certifications.

• Share responsibility with team members for 24-hour on-call problem resolution.

Bachelor’s degree in Computer Science or equivalent combination of education and experience sufficient to perform the essential functions of the job.

Minimum 8 years of experience with the following:

• In-depth experience in Salesforce declarative development (object modeling, translation workbench, workflow rules, validations, page layouts, etc.).
• Experience in  development (APEX triggers, classes, Visualforce, Controllers).
• Experience with Lightning Web Components and Aura Components.
• Experience with Salesforce communities (Experience Cloud).
• Experience with Service Max is a plus.
• Active Salesforce developer certifications (Admin/Advanced Admin, PD1, PD2) required.
• UI/UX design experience in the Salesforce Experience Cloud is a plus.
• Agentforce configuration knowledge is a plus.
• Mobile optimization of Salesforce Experience Cloud sites is a plus.
• Experience writing functional requirements and associated test cases.
• Understanding of Agile methodology is preferred.

• Solution Architecture: ability to drive leading practices and established design patterns for integration and core…