Dispatcher - Traffic Management Center Operator; Weekends

Company Overview

Roy Jorgensen Associates, Inc. (Jorgensen) is a world leader in maintenance management. For over 65 years Jorgensen has provided a diverse range of facility and highway infrastructure, consulting, maintenance and management services. Our firm is focused on the operations and maintenance of transportation and public works infrastructure assets. Our maintenance operations are comprised of professional engineers, certified quality control inspectors, and experienced maintenance technicians with proficiency developing and executing highway infrastructure maintenance contracts throughout the United States.

Our system approach to maintenance management is unparalleled in our industry. We know how to identify and implement innovative solutions for our client’s toughest challenges.

Roy Jorgensen Associates, Inc. is currently seeking Traffic Management Center (TMC) Operators to perform maintenance operations in the Denver, CO area. TMC Operators are responsible for monitoring I-70 and will report to the CTMC in Golden, CO. Responsibilities include communicating with Road Rangers for emergencies and/or incidents on the roadway and documenting all work performed with detailed time logs, etc. This position requires utilizing ITS devices and software to maintain an accurate real-time traffic incident status database and adherence to all applicable federal, state, and local regulations, as well as Jorgensen Company policies and procedures.

Salary: $21.00/hr

Schedule: 2 Saturdays a month from 2:00 PM to 10:00 PM and 1 Sunday a month from 1:00 PM to 9:00 PM. Ability to help cover shifts in the event someone is sick or on vacation is beneficial. The TMC is a 24/7 operation so shifts could be any day, any hour of the week.

• Manage traffic incident information in accordance with the applicable standard operating guidelines
• Disseminate pertinent traffic incident information via Dynamic Message Signs, Highway Advisory Radio, Text Messages and telephone communication
• Obtain and report traffic incident status information to and from multiple agencies
• Detailed documentation and reporting of incidents
• Notify supervisor of equipment or system malfunctions
• Provide outstanding customer service when responding to customer calls

• High School Diploma/GED
• Ability to utilize integrated software along with radio, voice, data or video communications
• Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers
• Willing and able to work extended hours, weekends and holidays
• Ability to solve problems, prioritize duties and complete required tasks promptly
• Must be a team player and have the ability to work well with various personality types
• Advanced skill with Windows operating system, Microsoft Word and Excel
• Ability to type 40 wpm with accuracy
• Strong communication skills including diction, grammar and spelling
• Ability to work independently
• Willing and able to provide pleasant customer service experience
• Must be organized, responsible and timely
• Ability to multitask
• Strong directional sense
• Consistently present positive and professional image
• Support organization's goals and values
• Ability to learn new programs and adapt to a new environment quickly

Clean driving record is essential. Must pass criminal background check. Geographic area applicable to CDOT Local Hiring Goal consists of, but is not limited to, the following zip codes: 80010, 80011, 80019, 80022, 80205, 80207, 80211, 80216, 80221, 80238, 80239, 80249, 80266.

Total Compensation Package to include competitive base pay, recognition incentives and extensive training opportunities. Comprehensive Benefit Plan options for full-time employees to include:
Health, Vision, and Dental insurance, 401(k) Retirement Plan, Vacation, Sick, 12 paid Holidays, Life Insurance, Long Term Disability coverage, Flexible Spending Accounts, Health Savings Accounts, Critical Illness coverage, Pet Insurance Discount, Employee Assistance Plans and more!

Company will conduct Background check, MVR and Controlled Substance testing prior to hire.

Roy Jorgensen Associates, Inc. is an Equal Opportunity Employer and is committed to diversity in our workforce. EOE/M/F/D/V