Verbal Consent Caller​/Office Assistant

We are seeking a reliable, professional, organized, and tech-savvy Office Assistant to join our team.

The primary responsibility of this position is making outbound calls to patients and/or their authorized representatives to obtain verbal consent for healthcare services. This position will also assist with a variety of administrative and computer-based office tasks.

• Make outbound calls to obtain verbal consent
• Communicate professionally with patients, family members, and authorized representatives
• Accurately document verbal consents and call outcomes
• Follow up on unanswered calls and outstanding consent requests
• Enter and update information in multiple computer systems
• Scan, upload, download, rename, and organize electronic documents
• Review records for accuracy and completeness
• Assist with spreadsheets, reports, emails, and other administrative tasks
• Navigate multiple programs and browser tabs efficiently
• Maintain patient confidentiality and follow HIPAA requirements
• Assist management with additional office tasks as needed

• Must be tech-savvy and comfortable learning new computer programs
• Strong computer and data-entry skills
• Proficient with Microsoft Word, Excel, email, and web-based applications
• Able to navigate multiple computer systems efficiently
• Comfortable troubleshooting basic computer or software issues
• Strong phone and communication skills
• Professional and friendly telephone manner
• Comfortable making a high volume of outbound calls
• Excellent attention to detail and organizational skills
• Able to multitask and switch between different tasks throughout the day
• Dependable, motivated, and able to work independently
• Able to learn new processes and systems quickly

Previous medical office, healthcare, administrative, or call-center experience is a plus.

Job Type: Full-Time

Schedule: Monday–Friday

Work Location: In Person

We are looking for someone who is very comfortable with computers, learns new technology quickly, communicates well on the phone, and pays close attention to detail.

This is a great position for someone who enjoys working with technology, staying organized, communicating with people, and handling a variety of office responsibilities.