Customer Support Specialist

Job Description

Job Description

Swedesboro, NJ

Full-Time | Monday–Friday | 8:00 AM – 5:00 PM

Our client is seeking a detail-oriented Customer Support Specialist to join their team in Swedesboro, NJ. This position supports customers and internal departments by managing spare parts orders, quotations, invoicing, and administrative functions in a manufacturing environment. This is a great opportunity for someone with strong customer service, order processing, and administrative experience who enjoys working in a fast-paced office setting.

• Answer customer inquiries regarding spare parts and product support
• Prepare and deliver spare parts quotations
• Process customer orders and coordinate purchases with suppliers
• Monitor order status and delivery timelines, providing updates as needed
• Generate customer invoices and maintain accurate order records
• Locate spare parts using electrical and mechanical drawings
• Track warranty parts shipped to customers and returned items
• Review engineer service and trip reports for parts requirements
• Verify spare parts pricing and compare supplier quotes with internal pricing systems
• Provide administrative support to Purchasing and After-Sales teams
• Maintain organized documentation and records

• Customer service experience in an office, manufacturing, or distribution environment
• Experience with invoicing, order processing, and quotations
• Strong attention to detail and organizational skills
• Comfortable working with multiple systems and managing competing priorities
• Ability to communicate professionally with customers, suppliers, and internal teams
• Experience reviewing technical drawings or mechanical/electrical documentation is a plus

• Customer Service
• Invoicing
• Order Processing
• Quoting

• Manufacturing office setting
• Not a call center environment
• Collaborative team atmosphere
• Monday–Friday schedule, 8:00 AM – 5:00 PM

If you're looking for a stable opportunity that combines customer support, order management, and administrative responsibilities, we'd love to hear from you!

This is a Contract to Hire position based out of Swedesboro, NJ.

The pay range for this position is $23.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Swedesboro,NJ.

This position is anticipated to close on Aug 4, 2026.