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Customer Service Manager | Lakewood, NJ
Job in
Lakewood, Ocean County, New Jersey, 08701, USA
Listed on 2026-08-24
Listing for:
Bhired
Full Time
position Listed on 2026-08-24
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Call Center / Support
Job Description & How to Apply Below
Customer Service Manager
A media company is looking for a Customer Service Manager to build out a CS system from the ground up, manage the team, and handle escalations. This is a priority hire for someone who understands the client base's specific needs and communication style, and who can bring structure and leadership to a high-volume support environment.
Key Responsibilities:
- Build a customer service system from the ground up
- Manage the customer service team
- Handle escalations directly
Support Operations:
- Oversee resolution of high-volume software "how-to" tickets, many of which require a quick phone call to resolve
- Oversee handling of hardware issues, most commonly caused by customer misuse (e.g., water damage, drops) rather than manufacturing defects
Qualifications:
- Strong understanding of the client base's specific needs and communication style
- Experience building or managing a customer service system and team
- Comfortable handling escalations and high-volume support issues
- Strong communication skills
- Ability to delegate effectively
Interested? Send your resume to:
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