Loan Collections Representative; Part Time) Loan Administration

Basic Qualifications

Education/Training: High School Diploma or equivalent; specialized collection education/training.

Skill(s): Proficient reading, writing, and grammar skills; proficient mathematics skills; proficient interpersonal relations and communication skills; proficient organizational skills; thorough knowledge of collection policies and procedures, as well as regulations affecting the collection function; proficient PC skills including Microsoft Office and ability to learn job-related software; visual and auditory skills.

Experience: A minimum of one (1) year of related experience required.

Responsible for performing collection and administrative duties to support the loan workout function; coordinating work within the department, as well as with other departments; complying with operating policies and procedures established for the loan workout function; communicating with appropriate personnel; responding to inquiries or requests for information; maintaining appropriate records and providing assigned reports.

• Performs collection and administrative duties to support the loan workout function of which the following are illustrative:
• Receives and reviews a daily computerized listing of all assigned delinquent loans.
• Communicates with delinquent borrowers in attempting to obtain late payments, using various means of contact such as telephone, letters, and email; utilizes effective relations skills and various forms of persuasion to present a positive Bank image in an already negative situation.
• Utilizes methods of resource recovery under terms of the loan contract, depending on the feasibility and applicability of each case if initial recovery attempts do not secure required payment; refers customers to proper lending personnel for refinancing of delinquent loans.
• Documents all collection actions taken, such as telephone conversations, alternative financial arrangements made, letters mailed, etc.; maintains files.
• Notifies customer of amount due.
• Maintains control over delinquencies with respect to a satisfactory percentage of past-due accounts.
• Prepares mailings such as past due notices and various collections letters.

2. Assists Special Assets Analyst with file organization and reporting.

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.

5. Coordinates specific work tasks with other personnel within the department as well as with other departments in order to insure the smooth and efficient flow of information.

6. Communicates with management and staff personnel in order to integrate goals and activities.

7. Responds to inquiries relating to his/her particular area, or to requests from other Bank personnel, customers, etc., within given time frames and within established policy.

8. Maintains appropriate records and provides assigned reports.

• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending on individual circumstances.