Assistant Director, Commercial Loan Servicing

Responsibilities include but are not limited to:

• Provide strategic leadership and oversight of the commercial loan servicing portfolio, ensuring operational excellence, regulatory compliance, risk management, and superior client service.
• Partner with executive and senior leadership to develop and execute business strategies, operational priorities, and growth initiatives that support organizational goals and scalable portfolio management.
• Lead, mentor, and develop managers and team members, fostering a high-performance culture focused on accountability, engagement, talent development, and succession planning.
• Establish, monitor, and analyze key performance indicators, operational metrics, and management reporting to drive performance, identify trends, and support data-driven decision-making.
• Collaborate with business, technology, and operations partners to implement process improvements, automation solutions, and system enhancements that increase efficiency, strengthen controls, and improve the customer experience.
• Ensure adherence to bank policies, regulatory requirements, and internal control standards while serving as the primary liaison for audits, regulatory examinations, compliance reviews, and remediation activities.
• Partner with Enterprise Risk Management, Compliance, and business stakeholders to identify, assess, and mitigate operational, regulatory, and reputational risks across the servicing organization.
• Oversee critical third-party vendor and service provider relationships, including contract administration, performance management, risk oversight, and continuous evaluation of service delivery.
• Direct collateral management and loan documentation functions, including file room operations and asset pledging activities, ensuring ongoing regulatory compliance and operational integrity.
• Lead strategic initiatives including portfolio acquisitions, mergers and acquisitions integrations, servicing conversions, and complex loan issue resolution in partnership with Credit, Commercial Relationship Management, and other key stakeholders.

• Strong change management and leadership skills.
• Extensive knowledge of expereience in commercial loan operations, servicing or loan administration.
• Advanced knowledge of commercial loan documentation, syndications, participation, SWAP, SBA and other specialized lending products.
• Experienced with driving and managing servicing system conversions and implementations.
• Proficient with IBS, nCino and other loan systems.
• Strong written and oral communication skills.
• Ability to exercise independent judgment skills to make decisions and solve problems.
• Ability to organize and prioritize multiple work assignments and distribute (work) among multiple direct reports.
• Microsoft Word and Excel PC skills at an intermediate level.
• Ability to work in a high-pressure, fast-paced, environment.

• Bachelors degree in Business Administration, Finance, or a related field (or equivalent work experience) and a minimum of 7 years of Commercial Loan operations & Servicing and loan documentation experience along with strong managerial experience.

• Master's degree in Business Administration, Finance, banking or a related field and 10 years of Commercial Loan Servicing experience.