Field Network Engineer

Field‑Based Position: To be considered, candidates must reside in the New Jersey area
. This role requires 100% travel
, including Monticello, NY;
Wyckoff, NJ;
White Plains, NY; and surrounding or other areas
, based on business needs.

Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK

• Perform Daily functions using WFM device to update service and installation cases. (95-100%)
• Receive and accept service and install cases; update ETA information within specified ETA guidelines; log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit; create and update parts requests; close and update cases including any asset changes; perform asset inventory of client sites as required during installs.
• PC (85-95% Competency)
  • Diagnostics
  • Component replacement
  • Operating System or System Image
  • BIOS & Configuration
  • Virus Protection – AV Loads
  • Use of diagnostic tools
  • PC Upgrades (SIA Loads, Drive Loads)
• Dot Matrix (85-95% Competency)
  • Change Configs/Default
  • Replace Print Head
  • Replace FRU
  • Replace Cables
  • Replace OCP and/or switches
  • Replace or adjust Platen
  • Replace Motor/belts/sensors
  • Replace tractors
• Lasers (85-95% Competency)
  • Change Configs from Menu/Default
  • Replace Fuser/toner/PS
  • Resolve paper jam issues; replace/clean rollers
  • Troubleshoot and replace FRU's
  • Higher repair to swap ratio
• Spooler Setup/Maintenance (85-95% Competency)
  • Master Spooler procedures, redirect printing
• Hardware Installation (85-95% Competency)
  • Presite procedures
  • Design procedures
  • Hardware install
  • Hardware relocation
  • Quality procedures
  • Client interfacing
  • Install certification
• Snapon Support (95-100% Competency)
  • Loading procedures
  • Licensing
  • Workstation setup
  • SLA
• Driving Customer interaction Revenue (85-95% Competency)
  • 3rd Party PC maintenance
  • Maintenance resign
  • T & M
  • PC sales with maintenance
• Field Troubleshooting Skills (85-95% Competency)
  • First Call Resolution – troubleshooting effectiveness
  • New Products – stay current
  • OTA
• Network (85-95% Competency)
  • Troubleshoot and Repair Wired LAN
  • Troubleshoot WANs
  • Troubleshoot and repair wired bridges
  • Add changes to CDM
  • General Policy Adherence
  • IP and Subnets
  • Configuring Routers NDC Model
  • Cabling (OSI Layer one)
  • Terminal Server procedures
  • CCNA Configuring Routers Advanced Model
  • Adhere to NAT policies & procedures, access lists
  • Dial on Demand – Advanced router issues
  • VLAN Config
  • Site-to-site VPN
  • Security VPN Concentrator
  • SDWAN (Cloud Connect)
  • IPT Phone Handset
  • IPT TS
  • IPT Call Manager
  • IPT Router
• Wireless Implementation (85-95% Competency)
  • Wireless Site Survey (Active/Passive)
  • Access Point Coverage/Configuration and Wireless Bridge Implementation
• Using CDK Tooling (85-95% Competency)
  • Proton
  • Heisenberg
  • Ekahau
  • Meraki Dashboard
  • Salesforce
  • Velo Cloud Orchestrator
  • Microsoft 365
  • Case Management System
• Active listening (85-95% Competency)
  • Demonstrated active listening skills
• Conflict Resolution (95-100% Competency)
  • Client interaction
  • Team interaction
• Spares Inventory Maintenance – Scan all items during quarterly count.
• Social Style (95-100%)
  • Proper attire – Business Casual
  • Personal hygiene
• The role may require work after 5pm and weekends and holidays.
• 100% travel is required for this role, which may also require work after 5:00 PM, including weekends and holidays, based on business needs to support the responsibilities of the role.

• Adaptability, Process/Project Management, Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation, Talent Development, Performance Management
• Technical Skills required to perform essential functions
• Drivers License is required

• Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications
• Familiarity with CDK's org structure, solutions, implementation and service models
• SaaS experience preferred but not required
• Some automotive knowledge (Areas of the dealership and Dealer workflows)

$32.00/hour - $39.00/hour

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

CDK is an Equal Opportunity Employer committed to…