IT Support Engineer; Tier 1
Job in
Lakewood, Ocean County, New Jersey, 08701, USA
Listed on 2026-07-26
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Job Description & How to Apply Below
CubX Inc. is a fast‑growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day‑to‑day support and strategic IT projects.
Responsibilities- Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
- Manage and prioritize your ticket queue effectively
- Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
- Troubleshoot desktop, hardware, and basic networking problems
- Maintain precise and up‑to‑date ticket documentation
- Assist with user onboarding, device setup, and minor projects
- Communicate clearly and professionally with clients
- Participate in occasional after‑hours or on‑call support
- Proactively identify and address potential issues before they escalated
- Minimum of 1 year of practical IT support experience (mandatory). Experience in a Helpdesk or Managed Service Provider (MSP) role is highly desirable.
- Capable of handling Tier 1 support tasks independently without constant supervision.
- Hands‑on experience supporting business clients in a Managed Service Provider environment.
- Microsoft 365 (mandatory) – creating and managing user accounts and licenses, enrolling devices with Entra Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and One Drive.
- Desktop support (mandatory) – strong knowledge of troubleshooting Windows OS, resolving typical end‑user problems without escalation, and supporting hardware, printers, and software installations.
- Networking (mandatory) – basic knowledge of DNS, DHCP, IP addressing, Wi‑Fi connectivity, and ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
- Excellent communication skills when interacting with end users.
- Ability to manage and prioritize multiple support tickets efficiently.
- Eligible to work in the United States.
- Available for a rotating on‑call schedule.
- Experience in a Help Desk role is highly desirable.
- Experience with macOS support is a plus.
- Experience participating in IT projects, including on‑site hardware installations, network setups, software migrations, and cloud services deployments is a plus.
- An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.
- Competitive salary of $40,000–$55,000 USD
- Paid time off and company holidays
- Health, dental, and vision insurance options
- 401(k) retirement plan with company match
- On‑site gym for employee wellness
- Modern, collaborative office environment
- Ongoing training and professional development
- Opportunity to work with cutting‑edge technology
- Team events and employee appreciation initiatives
- Strong company culture focused on innovation and teamwork
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