Engineer II, Network Operations

• Troubleshoot issues and drive them to resolution in a 24x7 operations environment
• Perform regular troubleshooting and maintenance
• Maintain inventories, conduct audits, and create reports
• Work closely with the voice team on tickets and reports investigating fraudulent and spam calls
• Analyze network coverage and identify opportunities for improvement
• Optimize, troubleshoot, and maintain network systems and applications to support availability and performance
• Evaluate network coverage gaps, recommend improvements, and help implement recommendations
• Configure network routers and switches for network optimization
• Comply with company and industry standard directives to maintain network performance and enhance efficiency
• Provide timely and accurate network updates to leadership and external teams
• Communicate technical details clearly and concisely

• Bachelor’s degree or one or more years of relevant experience required, demonstrated through work experience and/or military experience
• Willingness to work rotating shifts, including weekends and holidays
• Technically aligned Associate’s Degree or Bachelor's Degree preferred as an additional qualification
• CCNA, CCNP, or other vendor-equivalent certifications preferred
• Experience with routers, switches, firewalls, load balancers, and end-to-end connection correlation
• Experience with 4G/5G platforms
• Computer support experience, including troubleshooting PC hardware and configurations
• Strong customer service and vendor management experience
• Ability to work in a 24x7 highly visible operations environment

Demonstrates expertise in troubleshooting and maintaining network systems, optimizing performance, and ensuring operational efficiency in a 24x7 environment. Proficient in configuring network devices and providing clear communication to leadership and external teams.

• Network Troubleshooting
• Router and Switch Configuration
• 4G/5G Platform Experience
• CCNA or CCNP Certification
• Customer Service Experience

• Network Optimization
• Network Maintenance
• Network Auditing
• Technical Reporting
• Fraud Investigation
• Performance Analysis
• PC Hardware Troubleshooting
• End-to-End Connection Correlation
• Load Balancer Management
• Firewall Management

• Clear Communication
• Vendor Management

• CCNA
• CCNP

• 24x7 Operations Environment
• Network Performance
• Network Coverage Analysis
• Technical Support
• Operational Efficiency