Level 2 IT Technician

Here at Icon Tech Group
, our mission goes beyond providing technology solutions. We help our clients achieve the highest level of operational excellence so they can focus on what matters - their core business. Through our comprehensive range of services, we ensure our clients stay ahead in the ever-changing technology landscape and maximize their overall success.

We’re looking for a Level 2 IT Technician to join our dynamic team of IT professionals. In this role, you’ll play a key part in delivering top-tier support, troubleshooting complex technical issues, and ensuring our clients' systems run smoothly.

• Monitor and respond to service tickets promptly and effectively.

• Diagnose and resolve technical issues related to workstations, servers, and networks.

• Provide remote and on-site IT support and assist clients with technical inquiries.

• Document all communication and steps taken in the service ticket for future reference.

• Proactive management of client infrastructure.

• Proven experience in troubleshooting hardware and software issues

• Advanced knowledge of Windows devices is required. Mac experience is a plus!

• Proficiency in administering Microsoft
  365, Active Directory, and Google Workspace

• Experience in managing systems and servers, ensuring their stability, security, and optimal performance.

• Solid understanding of networking and virtualization (e.g., DHCP, DNS, VLAN).

• Excellent communication and problem-solving skills.

• Ability to work efficiently under pressure in a fast-paced environment.

• Salary: $80,000-$95,000 depending on experience
• Full-time position, in-office
• Schedule:
  
  Mon-Fri, 8:30 AM to 5:30 PM
  • On-call on Saturdays and on Jewish holidays
• Occasional client site visits