Service Delivery Coordinator

Zero Hiring is recruiting on behalf of a growing IT services provider that delivers technology projects for businesses nationwide. We're looking for an IT Project Coordinator to own the moving pieces behind every client project - schedules, people, vendors, and logistics - from kickoff through completion.

This is a coordination and operational ownership role, not a hands-on technical one. Your job is to make sure every onsite engagement is planned, resourced, communicated, and ready before it happens, so projects finish on time and clients never feel a bump. If you love turning complexity into a clean, predictable plan, this role was built for you.

• Plan and manage schedules for internal and contract technicians across multiple concurrent projects
• Arrange project staffing, travel, and logistics for onsite work
• Confirm site access, equipment, and stakeholder availability ahead of every engagement so nothing is discovered missing after arrival
• Serve as the go-to contact for scheduling questions and day‑of escalations
• Build and maintain a nationwide bench of vetted field contractors, assigning work based on skill, availability, and past performance
• Manage structured cabling and infrastructure vendors from approval through verified, documented completion
• Track third‑party orders, installations, and service activations (internet, phone, hardware partners) and elevate risks before they hit project timelines
• Run pre‑engagement readiness checks and close any gaps before a technician is dispatched

• 3+ years in project coordination, operations, logistics, vendor management, or a similar role

• A track record of running multiple projects, schedules, and competing priorities at once without dropping details
• Hands‑on experience coordinating third‑party vendors, contractors, or service providers
• Clear, professional written and verbal communication
• A proactive, ownership‑driven approach - you spot risks early and resolve them before they reach the client
• Comfort in a fast‑moving environment where priorities shift
• Proficiency with Microsoft 365 (Outlook, Teams, Excel, SharePoint)
• The ability to work independently while staying fully accountable for outcomes

• Experience coordinating field technicians, construction trades, or cabling vendors
• Familiarity with Field Nation or similar contractor management platforms
• Exposure to internet service providers, telecom vendors, or technology rollouts
• Background in an MSP, IT services, or technology-focused organization
• Working knowledge of project management methodologies and tools
• Experience arranging travel and coordinating multi‑site projects

$45,000–$55,000

Zero Hiring and its clients are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.