Certified Nursing Assistant (CNA) – Care Coordination (In-Office

About the Role

Tru Care Management is seeking motivated and detail-oriented Certified Nursing Assistants (CNAs) to join our growing Chronic Care Management (CCM) team. This is a non-clinical, in-office position focused on coordinating care for patients with chronic conditions.

You will play a key role in improving patient outcomes by maintaining consistent communication, tracking health data, and supporting providers with documentation and care planning.

• Conduct monthly patient outreach via phone
• Document all patient interactions in the EMR system
• Track and manage patient care plans
• Coordinate with providers, nurses, and facility staff
• Identify changes in patient condition and escalade when appropriate
• Ensure compliance with CMS guidelines for CCM services
• Assist with care gap identification and follow-ups

• Active CNA certification (required)
• Strong communication and interpersonal skills
• Comfortable working on phones for extended periods
• Basic computer skills (EMR experience preferred)
• Highly organized and detail-oriented
• Ability to work in a fast-paced, team environment

• In-office, structured schedule
• No physical bedside care required
• Focus on communication, coordination, and documentation
• No lifting, bathing, or direct patient care tasks

• Competitive salary (based on experience)
• Opportunities for growth within a rapidly expanding healthcare company
• Training provided in Chronic Care Management and compliance
• Supportive team environment

Tru Care Management is a leader in CCM, BHI, and RPM services across multiple states. We provide the infrastructure, training, and support needed for CNAs to transition into a more administrative and care coordination-focused role—while still making a meaningful impact on patient care.