Principal AI Engineer

• Lead the technical vision, architectural design, and execution of cutting-edge agentic AI/ML solutions within the Verizon Consumer Group (VCG) AI team
• Shape the future of customer experience by building intelligent, autonomous agents that power digital channels, sales, and customer success ecosystems
• Translate long-term strategy into robust, scalable, and secure production systems with cross-functional leadership
• Drive technical strategy, research, and application of advanced agentic AI, large language models (LLMs), and cognitive frameworks
• Design and implement production-grade, highly scalable AI/ML pipelines and agent architectures
• Collaborate with Global Technology Architecture, Security, and Legal teams to ensure data privacy and compliance
• Partner with Customer Service Operations and VCG Strategy teams to identify high-impact business applications
• Develop and maintain a technical roadmap for agentic systems across VCG
• Mentor engineers and establish engineering best practices

• Bachelor’s degree or four or more years of work experience
• Six or more years of relevant experience required
• Three or more years of experience designing, building, and deploying production AI/ML systems at scale
• Experience with software development methodologies (e.g., Agile)
• Willingness to travel up to approximately 25% of the time
• Even better if you have: A Master's degree or PhD in Computer Science, Data Science, or a related quantitative field
• Knowledge of modern LLM application frameworks (e.g., Lang Chain, Llama Index), agentic architectures, and vector databases
• Knowledge of systems and tools, including ACSS, Optix, POS, CTI, Work Hub, performance management tools, existing AI integrations, and Verint
• Experience with API design and development
• Experience with cloud platforms (e.g., GCP, AWS, Azure) and cloud-native technologies
• Proven ability to lead technical planning, prioritization, and large-scale projects
• Strong organizational skills and the ability to thrive in a dynamic environment, meet deadlines, and manage multiple projects simultaneously.

Demonstrates expertise in designing and implementing scalable AI/ML systems, with a strong focus on agentic architectures and large language models. Proven leadership in technical strategy and cross-functional collaboration to drive innovative customer experience solutions.

• AI/ML System Design
• Large Language Models (LLMs)
• Cloud Platforms (GCP, AWS, Azure)
• API Design and Development
• Agile Methodologies

• AI/ML Pipeline Development
• Agentic Architecture Design
• Production System Implementation
• Data Privacy Compliance
• Technical Roadmap Development

• Organizational Skills
• Leadership
• Collaboration
• Mentoring

• Bachelor's Degree
• Master's Degree
• PhD in Computer Science or Data Science

• Customer Experience
• Digital Channels
• Sales Ecosystems
• Cognitive Frameworks
• Performance Management Tools

• Lang Chain
• Llama Index
• ACSS
• Optix
• Verint