Warehouse​/Counter Service

Job Title:

Warehouse/Counter Service

Full Time/Non-Exempt

Location:

Lakewood, NJ

Reports To:

Branch Manager

This position’s duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoices, and loading items in customer’s vehicle. The role is responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles, and ensuring timely deliveries to customer locations.

• Provide fast and friendly customer service by following “Customer First” standards, in person or over the telephone.
• Display a positive attitude by greeting customers as they enter the branch.
• Ensure commitments made to customers are met or exceed expectations.
• Pull customer orders from the warehouse and load them into company delivery trucks, branch or customer vehicles, or stage items for pick‑up while using safe material handling procedures.
• Produce and complete accurate paperwork including invoices, C.O.D.s, special orders, vendor purchase orders, shipping and receiving paperwork.
• Ensure all product leaving the branch is billed and collect payment via cash or credit card while following all money handling procedures.
• Follow procedure to process all customer returns and warranties on the same day they are received.
• Unload deliveries to the branch by hand or with material handling equipment and place product in assigned stocking areas.
• Ensure safe and efficient operation of a lift truck or other material handling equipment, keeping the forklift in good working order and properly maintained.
• Immediately report damage, safety issues, and accidents to supervisor.
• Perform all warehouse related duties, including maintaining the appearance of the warehouse and entire facility. Duties include clearing debris, pallets and cartons, sweeping, vacuuming, cleaning bathrooms, emptying trash, and tidying shelves.
• Maintain the appearance of the yard and parking area by removing trash daily.
• Verify accuracy of incoming orders by counting before product is securely stocked on racking and organized correctly to prevent damage. Immediately report discrepancies to supervisor.
• Process, prepare and receive all product shipped by UPS.
• Use/maintain the counter notebook.
• Other duties as assigned.

• Basic understanding of heating and cooling systems, parts and supplies is preferred (but not required).
• Exemplify excellent verbal communication skills with the general public and/or customers.
• Excellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.
• Demonstrated proficiency while operating a computer and Prophet 21.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Fast‑paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday with some Saturdays (half day). This is a safety‑sensitive position. Successful completion of pre‑employment screens is required, and the employee must be 18 years of age to operate a forklift.

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Prescription Plans
• Wellness Discounts through Blue
  365
• Access to 24‑Hour Nurse Advice Hotline
• Employee Assistance Program
• 401(k)
• Life and AD&D Insurance
• Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents
• Short‑ and Long‑term disability
• Critical Illness/Accident Insurance/Hospital Indemnity Insurance
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage – Discounts on Entertainment, Shopping and More
• Access to Life Mart – Discounts on Hotels, Apple Products and More
• Career Advancement Opportunities & On‑site training courses
• Weekly Pay – Every Friday