Customer Service Representative

EXACTA Land Surveyors, is one of the nation’s premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Indiana, Maryland, New Jersey, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

CSR Support Position Summary

As a key member of our Client Services team, the CSR Support role ensures that every client receives the fast, easy, and reliable service that defines our brand. This position is responsible for a range of administrative and client-facing support tasks, including routing incoming calls, conducting online research, and processing client orders through proprietary systems.

The ideal candidate is a clear communicator with a relentlessly positive attitude, excellent attention to detail, and a strong ability to manage multiple tasks with professionalism and care. This is a dynamic and collaborative role focused on delivering a smooth and exceptional experience for both clients and internal teams.

Position Schedule

This is a hybrid position. Team member will report to the Corporate office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor.

CSR Support Position Responsibilities

• Answer and route incoming calls promptly and professionally; take and distribute messages as needed.
• Prioritize and complete tasks in line with critical deadlines and service expectations.
• Accurately organize and maintain digital files and documentation for client orders.
• Draft and format internal and client-facing communications using Microsoft Office tools.
• Greet and direct visitors in a courteous and professional manner.
• Prepare and process memos, correspondence, and documents.
• Resolve client and team inquiries quickly and professionally, always maintaining a service-first approach.
• Foster strong working relationships with colleagues, leadership, and clients.
• Apply creative thinking and problem-solving skills to resolve client needs while maintaining alignment with company policies and service standards.
• Support ongoing business needs with a focus on safety, professionalism, and ethical conduct.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.

CSR Support Skills and Experience

• High School Diploma or equivalent; minimum 3 years of direct customer interaction (retail, food service and office).
• Proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook) and Google Workspace.
• Experience using proprietary or cloud-based software systems preferred.
• Strong verbal and written communication skills.
• Highly organized with excellent time management and follow-through.
• Detail-oriented with a strong commitment to service accuracy.
• Ability to work independently and solve problems proactively.
• Comfortable managing multiple priorities in a fast-paced, team-based environment.
• Professional demeanor, positive attitude, and client-focused mindset.
• Strong commitment to integrity, confidentiality, and company values.

Company Benefits CSR Support

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401(k) with company match
• Paid Holidays
• Paid Time Off
• Childbirth Recovery…