Customer Support & Training Specialist

Overview

Customer Support & Training Specialist — Full-Time Employment

Location:

Lakewood, Ohio

• Software development company
• Accessibility software for people with disabilities
• Make a difference and impact in people s lives
• Competitive salary, comprehensive benefits, 401(k)
• Fast growing company with opportunities for career growth
• Passionate team committed to bringing out the best in each other
• Artificial Intelligence and automation leveraged to scale
• Industry leader, laid-back culture, open-door policy

• New customer onboarding and ongoing software training
• Categorize support requests as:
  Training, Break-fix, Bugs, or Improvements
• Provide solutions and train users on software features
• Escalate tickets to supervisor or route to other teams
• Follow-up with customers to confirm resolution
• Provide updates on upcoming feature releases
• Opportunity to learn and grow into other roles within the company

• Empathy
• Multitasking
• Customer support
• Computer software skills
• Excellent verbal and written communication

• User training
• Google Cloud
• Adobe Acrobat
• Freshdesk Ticketing System
• Understanding of accessibility

Email your resume to Sean. for more information

Sean Zetts

Riverside Recruiting
Sr. Recruiter & President

Sean.