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Member Services Representative
Job in
Lakewood, Pierce County, Washington, 98499, USA
Listed on 2026-07-01
Listing for:
Crunch Fitness - Lakewood
Full Time
position Listed on 2026-07-01
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep
Job Description & How to Apply Below
- Training & development
- Wellness resources
- Bonus based on performance
- Employee discounts
We're looking for a dependable, friendly individual who enjoys working with people and creating a welcoming environment for our members. Previous customer service or sales experience is a plus, but we're happy to train the right candidate.
Benefits:
- Complimentary Peak Gym Membership
- Monthly performance bonus opportunities
- Employee discounts on products and services
- Free uniforms
- Free CECs & CEUs, discounted NASM certification, and CPR training
- Ongoing training and development
- Wellness resources
- Consistent evening schedule with weekends free
- Help prospective members find the membership option that best fits their goals.
- Greet all members & guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Facilitate any messages on club software at member check-in
- Answer phones in courteous, helpful, professional manner
- Communicate special events to members and guests
- Maintain an atmosphere, which makes members feel welcome
- Facilitate all member requests or forward to a manager
- Maintain professional disposition at all times
- Sell retail products
- Schedule member services: tanning, etc
- Facilitate payment of member services in accordance with company procedures
- Know club facility, services, and schedules
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Follow all policies and procedures in the Employee Handbook
- Opening and closing duties
- Fluent in English
- Proficient reading and writing skills
- Computer Skills
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