ADA Eligibility Assistant

ADA Eligibility Assistant

Pierce Transit is seeking a dynamic and qualified candidate to join our team as an ADA Eligibility Assistant. This position reports to the ADA Eligibility Assistant Manager and will be responsible for supporting the ADA paratransit eligibility process and maintaining eligibility application information. In this role, you will provide information to applicants, caregivers and patient advocates, schedule and coordinates assessments and appeals while maintaining and tracking electronic and physical records to comply with State Record Retention guidelines.

BENEFITS:
At Pierce Transit, our employees' health is important to us too! That's why we offer two on-site employee fitness rooms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages. If your career goals change while you are employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary.

Certifications, and career skills must be connected to a job at Pierce Transit. All Pierce Transit employees are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation. Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry. PAID LEAVE:
Full-time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, 6 days of major sick leave, 22 days of paid time off (PTO) per year and the ability to earn up to 2 Wellness Days by participating in a qualifying wellness activity and the annual survey. PTO accrual rates increase per policy. If you're not currently living in the Lakewood-area, that's not a problem!

We may be able to help with reimbursing up to $2,500 in moving expenses for those who physically relocate their primary residence to the Pierce/King/Thurston County area (substantiated with receipts).

Washington State was recently recognized as being number 1 in the nation for quality of life; read more about that here.

• Processes requests for eligibility information received via telephone, mail, or in-person. Activates requests for the presumptive eligibility program. Responds to questions from applicants, caregivers, and patient advocates.
• Updates computerized data and applicant database in accordance with the Americans with Disabilities Act (ADA) and Agency requirements.
• Maintains paper and electronic files and provides other support updating records or revising information as required. Prepares reports regarding eligibility activity.
• Seeks additional information from treatment sources and treatment professionals and maintains a physician contact database.
• Generates and mails eligibility determination letters in accordance with ADA requirements and agency policy.
• Maintains appropriate and adequate supplies, eligibility materials, and packets for applicants, meetings, and mailings.
• Assists with coordination of department related activities. Attends meetings and public forums.
• Assist with conditional eligibility trip planning
• Collects and distributes mail, photocopies, faxes, and documents.
• Displays regular and consistent attendance.
• Performs related work as required.

Required:

• High school diploma, or equivalent and
• Three (3) years of administrative and/or customer service experience.
• At least one year experience working with customers with disabilities is desired.

Desired:

• Public sector experience desired

Knowledge of:

• ADA legislation, regulations, and requirements
• Principles and practices of transit and paratransit services
• Basic bookkeeping procedures
• Business English
• Standard office procedures
• Microsoft Office products

Skill in:

• Performing a variety of duties, often changing from one task to another of a different nature (multi-tasking)
• Customer service
• Communications (oral and written)
• Organizational/time management skills
• Attention to detail
• Computer and database skills

Ability to:

• Meet schedules and deadlines of the work
• Follow oral and written instructions
• Research, analyze, and gather data
• Be productive while working independently or in a team environment
• Perform accurate data entry
• Conduct appropriate research
• Establish and maintain effective working relationships
• Assess information provided by applicants

COMPETENCIES

• Regularly meets expectations for work schedule, accomplishing assignments, and serving as a source of supply and support for the department, customers, and/or the organization
• Demonstrates responsibility for, and handles accurately, the…