Endpoint System Administrator

Overview

Endpoint System Administrator – IT System Administration - Senior Specialist

Camp Murray, WA. The recruitment is open on an internal basis only to permanent state employees of the Washington Military Department. This position reports to the Policy and Planning Manager within the Information Technology division and is responsible for performing system administration and overseeing daily functions related to the management of agency endpoint devices such as desktops, laptops, and cell phones.

• Endpoint Management Administrator – Serve as lead administrator for the endpoint management system used by the Washington Military Department. Perform administrative tasks including system setup, configuration, and ongoing health of the endpoint management system. Integrate and transition to technology solutions as necessary to ensure adequate management of endpoint services. Configure device/endpoint policies and compliance rules within the endpoint management system.
• Tier 2 Device Support – Serve as primary tier 2 support provider for requests involving agency endpoint devices. Independently troubleshoot and resolve intermediate and advanced endpoint support requests. Proactively and regularly communicate with affected customers/users regarding status of support requests. Prioritize support requests based on security/risk, agency need, and user experience.
• Ensure long-term enhanced value delivery for agency endpoint devices to ensure devices are protected and capable of providing business value and an optimal end user experience.

• Seven years of progressive professional level experience in organizational management, information technology, or consulting, and
• Five years of experience with information technology customer support operations, and
• Three years of experience with endpoint management system operations in a production environment.

The experiences listed above may be gained concurrently.

• Education:
  
  Desired — Bachelor s degree in computer science or related field.
• Certifications:
  
  Intune Admin Certificate (MD-102);
  Microsoft Certified Solutions Expert (MCSE);
  Microsoft Certified Modern Desktop Administrator Associate.

• Microsoft Entra , RBAC, Conditional Access, device compliance policies, and Microsoft Purview.
• Security and compliance frameworks such as DISA STIGs, DoD RMT, CIS Benchmarks, NIST 800-53/800-171 controls, auditing requirements, and secure configuration baselines.
• Patch life cycles, CVE/CVSS, Defender for Endpoint threat exposure metrics, and rollout risk management.