Information Technology Manager

Pierce Transit is an independent municipal organization dedicated to improving people’s quality of life by providing safe, reliable, and accessible transportation services that are locally based and regionally connected.

We are recruiting an Information Technology Manager to lead the Information Technology department, reporting to the Chief Financial Officer. This role ensures the secure, reliable, and efficient operation of all agency technology systems, including networks, telecommunications, integrated applications, and cybersecurity that support public transit services. The IT Manager oversees technology strategy, critical systems, budgeting, and resource allocation; sets strategic goals; and recommends effective technology solutions aligned with business needs.

This position provides senior‑level technical expertise across multiple disciplines, fosters innovation, and integrates people, processes, and technology to achieve agency goals, while coaching and developing staff and facilitating effective collaboration.

At Pierce Transit, our employees’ health and wellbeing is important to us! That’s why we offer four on‑site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

Pierce Transit employees participate in the Washington Public Employees’ Retirement System (PERS) administered by the Department of Retirement Systems (DRS). Employees must elect to participate in PERS Plan 2 or PERS Plan
3. Employees who have participated in the Tacoma Employee’s Retirement System (TERS) may elect to continue to participate in that system.

Employees in the PERS system do not pay the 6.2% Social Security tax but are still responsible for a 1.45% payment for Medicare.

Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one‑year anniversary. Certifications, and career skills must be connected to a job at Pierce Transit.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

PAID LEAVE:
Full‑time Pierce Transit employees receive 11 paid holidays, 2 personal paid holidays, eligibility to earn 2 wellness days, 6 days of major sick leave, and 22 days of paid time off (PTO) per year. PTO accrual rates increase per policy.

• Provides strategic level advice to the Executive team regarding information technology; plans, develops, coordinates, and implements information systems to meet the Agency’s technology needs.
• Provides leadership and direction to the Information Technology Department to support the Agency’s business goals and Strategic Plan. Develops and monitors implementation of department goals, objectives, priorities, and effectiveness of service delivery methods and procedures. Develops and coordinates implementation of the Information Technology Strategic Plan.
• Leads incident response, disaster recovery, and business continuity planning.
• Ensures compliance with accessibility, records retention, and data privacy requirements.
• Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
• Oversees the management of multiple, concurrent, large IT projects, primarily in project planning and development, oversight, and sponsorship roles. Coordinates feasibility studies, prepares requests for proposals, and oversees selection and work of consultants and vendors. Monitors progress, evaluates and accepts work or products, verifies charges, and oversees required remedial action. Prepares a variety of complex narrative and statistical reports, proposals, and recommendations.
• Develops, disseminates, and enforces policies, work rules, and procedures that ensure Agency computers, systems, and data are secure from unauthorized internal and external access.
• Researches, recommends and deploys new technologies. Maintains expertise in the area of architecture and cybersecurity.…