Information Technology Specialist; Help Desk

Pierce Transit is an independent municipal organization dedicated to improving people’s quality of life by providing safe, reliable, innovative, and useful transportation services that are locally based and regionally connected.

We’re looking for a dynamic and talented IT professional to join our team as an Information Technology Specialist. In this role, you’ll be the go‑to expert for providing tier one technical support for servers and computer systems, using your in‑depth knowledge of hardware, software, business applications, and IT procedures.

You’ll troubleshoot user interfaces, browser issues, hardware malfunctions, and support software, keeping technical documentation up to date for desktop management and offering advice on resolving technical issues. This in‑person position involves working directly with our team and users, analyzing hardware and software on site and triaging them per routine procedures. Provide exceptional help‑desk support and help others get their tech back on track.

Position represented by PROTEC
17 (certified on February 20, 2025, by the Public Employment Relations Commission).

• On‑site employee fitness rooms and a wellness program.
• Medical, dental, and vision coverage.
• Tuition assistance up to $5,000 per year (up to $18,000 total) after one year of employment.
• Washington State Public Employees' Retirement System (PERS) plans with options and matching 457 deferred compensation.
• ORCA card benefit for free access to various transit services.
• Paid leave: 11 paid holidays, 2 personal paid holidays, 6 major sick days, 22 PTO days per year, and up to 2 Wellness Days.
• Potential relocation assistance up to $2,500 for those moving to Pierce/King/Thurston County.

• Act as the first point of contact for IT Service Desk issues, providing hardware/software troubleshooting and maintenance.
• Install, configure, and maintain software and hardware for transportation information and business servers.
• Maintain end‑user computing device productivity and security with patching, policy deployment, and training.
• Track deployed devices, enforce software licensing, and order new equipment as needed.
• Identify gaps in documentation for technical and non‑technical users; create and maintain procedures.
• Plan, execute, and monitor small to medium IT projects; support larger projects.
• Maintain confidentiality and consistent attendance.
• Perform related duties as required.

• Associate degree in Information Technology or related field.
• At least two years of experience providing IT support to end users.
• Education may be substituted for experience on a year‑for‑year basis.

• Public sector experience.

• Pass a background check.

• Various enterprise systems and software applications.
• Pierce Transit agency computer security principles.
• Risk management principles.
• Business English.
• Standard office procedures.
• Microsoft Office products.

• Multitasking and customer service.
• Verbal and written communication.
• Troubleshooting, organizational, and time‑management skills.
• Computer and database skills.
• Attention to detail.

• Work with databases and networks.
• Build and deploy new computer systems.
• Purchase new and replacement hardware and software.
• Maintain equipment inventory.
• Install and upgrade software.
• Create and maintain project documentation.
• Maintain effective working relationships.
• Meet schedules and deadlines.
• Follow instructions.

• Meet work schedule expectations and serve as a source of support.
• Handle details accurately and responsibly.
• Diagnose and resolve problems, evaluate alternatives, and select appropriate actions.
• Develop new approaches, concepts, and technology solutions.
• Communicate effectively in various settings.
• Demonstrate specialized knowledge and take initiative to learn new concepts.
• Operate personal computer and use required applications.

• Light physical demands (exert up to 40 lbs occasionally, up to 10 lbs frequently).
• Occasional requirement to move 5‑40 lbs boxes/equipment.

• Office environment with minimal hazards.
• Employees serve on rotating 24‑hour on‑call shift.
• Occasional travel between agency buildings or to vendors.

• Required education from an accredited college or university recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA) or a foreign equivalent.

Pierce Transit is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, age, genetic information, disability, veteran status, or other protected class. Pierce Transit’s EEO policy applies to all employment actions.