ADA Eligibility Analyst

Pierce Transit is an independent municipal organization dedicated to fulfilling the mission of improving people's quality of life by providing safe, reliable, innovative and useful transportation services that are locally based and regionally connected.

Are you experienced in accessibility, reviewing complex information, and making objective decisions? Do you bring strong attention to detail, sound judgment, and the ability to communicate clearly and professionally with individuals with disabilities, medical professionals, caregivers, and community partners? If so, we invite you to bring your skills to Pierce Transit as an ADA Eligibility Analyst.

In this role, you will review applications, documentation, and completed ADA assessments to determine eligibility for paratransit services in accordance with established ADA requirements and Pierce Transit policies. You will interpret assessment results, apply eligibility criteria consistently and objectively, communicate determinations clearly, and provide information about alternative transportation resources when appropriate.

Success in this position requires strong analytical skills, professionalism, discretion, and the ability to apply established eligibility requirements consistently while providing respectful and professional customer service.

• Attention to Detail & Sound Judgment – Accurately reviews complex information, evaluates eligibility, and makes well-informed decisions.
• Communication & Customer Service – Communicates clearly, professionally, and compassionately with applicants, customers, medical professionals, caregivers, and community partners.
• Knowledge of ADA & Accessibility – Applies ADA regulations, disability-related considerations, and accessible transportation principles to eligibility decisions and service delivery.
• Collaboration & Community Engagement – Builds productive relationships and represents Pierce Transit professionally in public forums, appeal hearings, and interagency settings.
• Organization & Accountability – Manages multiple priorities, maintains accurate records, meets deadlines, and independently carries out responsibilities with professionalism and discretion.

At Pierce Transit, our employees’ health is important to us too! That’s why we offer four on-site gyms and an incredible Wellness Program in addition to excellent medical, dental, and vision packages.

If your career goals change while you’re employed, we are here to help. Pierce Transit offers $5,000 per year (up to a total of $18,000) in Tuition Assistance after your one-year anniversary. Certifications, and career skills must be connected to a position at Pierce Transit.

All of Pierce Transit are required to participate in the Washington State Public Employees' Retirement System (PERS). Pierce Transit offers two Public Employees Retirement System (PERS) plans to choose from, PERS2 and PERS3, as well as a matching program for 457 deferred compensation.

Employees are not covered under the Social Security System except for a 1.45% payment for Medicare.

Pierce Transit provides an ORCA Card benefit for each employee and a family member. This benefit provides free access to service on Pierce Transit, Sound Transit, Community Transit, Everett Transit, King County Metro, Kitsap Transit, Seattle Monorail, Seattle Streetcar, King County Water Taxi and Kitsap Foot Ferry.

Full-time Pierce Transit employees are eligible to receive 11 paid holidays, 2 personal paid holidays, 12 days of sick leave, and 12 vacation days per year. Part-time employees, receive pro-rated leave, to include sick leave, vacation, personal holiday and holiday pay. Vacation leave accrual rates increase per the applicable Collective Bargaining Agreement.

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