Case Aide

Location: Prowers County Department of Human Services

Department: Human Services

Hours: Full-time

Under basic supervision of the Adult & Family Services Manager or designee, works collaboratively with casework staff to provide administrative support and direct services support to department clients and case management staff. Position may be asked to provide administrative support to other divisions within the department.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.

Essential duties and responsibilities may include, but are not limited to, the following:

• Supervise safe and appropriate visitation in the office, community, and in the client’s home between children and their families.
• Documents in writing, observations of visitation in TRAILS and/or other required reporting systems as necessary
• Reports visitation observations to managing case worker
• Engages children in meaningful play during visitation including: learning games and activities designed to enhance their knowledge and social skills
• Enters client and/or case data into automated information management systems utilized by the department
• Asist caseworkers in administrative duties such as, but not limited to, filing of records, submitting court records, release of information requests and making community based service referrals
• Familiar with community support resources and monitors client involvement with supportive services programs. Reports findings to managing case worker
• Using a county vehicle, transports children to visitation or other appointments as necessary and appropriate, both in and outside the county.
• Makes appropriate inter-departmental client referrals for services (e.g. economic assistance, child support)
• Maintains necessary client records as directed by the caseworker/supervisor
• Enter Child Welfare and Adult Protection referrals into the appropriate data management systems and cross report to other mandatory reporters as directed by law and agency policy
• Attend scheduled meetings, trainings and community events
• Participates in the referral screening process and other case management meetings as assigned
• Respond to e-mail and phone messages in a timely manner
• Supports the relationship between Prowers County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned to include but not limited to, providing administrative support to other divisions within the Department of Human Services.
• Maintains regular and reliable attendance
• Other duties as assigned which pertain to the operation of the organization.
• Exercises prudent judgement in decisions made with due regard to the impact on liability to Prowers County and the possible impact to department staff and clients
• Use department time keeping system to accurately track work time in assigned program areas
• Provide honest and reliable testimony in court cases as needed

• High School Diploma is required
• Associates degree in behavioral sciences or human services and/or 2 year of relevant work experience given consideration
• Bi-lingual skills given consideration