Head; w/m/d of Services
Listed on 2026-07-01
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Engineering
Technical Support, Maintenance Technician / Mechanic, Systems Engineer
Service Business Manager For Special Machines
As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable.
Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?
The history of one of the oldest companies in Germany began with a hammer forge in 1771. Over the years, it evolved from a forge for agricultural and forestry equipment to the iron and hammer works Teningen (EHT), which began manufacturing bending machines and table shears in the early 50s. Large bending machines - with a press force of 230 to 1,000 tons and a bending length of up to 16 meters - are the specialty of the site, which is located about 1.5 hours from Ditzingen.
In 2015, TRUMPF acquired the company in southern Germany, which employs around 170 people and produces the Tru Bend Series 8000 and Series 3000, as well as the loading unit "Load Master" for Tru Laser Tube machines.
As a responsible management leader, you will lead and develop the service business for special machines at the Teningen site. You will be responsible for the revenue in the business areas of 2nd level support, technical customer service (indoor and outdoor) as well as conversions and retrofits
You will actively shape the strategic transformation from technical customer service to a customer-success-oriented approach. In this context, you will also be responsible for the introduction of the TCS hub structure and the development of a product-specific service structure
Through systematic analysis of field problems, you will contribute to the continuous improvement of our products. In close cooperation with the development, you will identify solution approaches and implement them in a targeted manner
The demonstration center at the site is under your responsibility; as is the coordination of customer and technician training by your subject matter experts
You will drive the expansion of the support of our international service companies and tailor your offer to the respective competence level of the subsidiaries
A successfully completed technical study or a comparable technical qualification forms the basis of your expertise. Decisive are your relevant professional experience in the service business and your sound technical and methodological knowledge in technical customer service
You have already achieved demonstrable successes in the management of service areas or comparable units. Your structured, results-oriented working method enables you to independently and confidently manage even complex tasks
With pronounced communication skills, you are able to convince different stakeholders and lead teams to common goals. You bring the decision-making courage that is required in a dynamic service environment
Your high customer orientation is reflected in the way you approach challenges and develop solutions. Building sustainable customer relationships is a matter of course for you as part of your daily work
Very good English skills allow you to confidently use the language in your work with international service companies and customers
A value-based working environment in a family-run company where diversity and equal opportunities are highly valued
Flat hierarchies and a dynamic team where cooperation on equal footing, open communication, and short decision-making paths are the norm
Extensive training and development opportunities that provide you with individual development possibilities and promote your professional and personal skills in a targeted manner
A respectful and appreciative company culture in which your commitment is recognized and you can unfold your full potential in a motivating working environment
For more information about our benefits, please visit:
Are you convinced?
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