Eligibility Advisor

Date:
Feb 5, 2026

Location:

LAMESA, TX

Closing Date: 03/07/2026

Functional

Title:

Eligibility Advisor I

Agency:
Health & Human Services Comm

Department: TW Reg 02/09 EOAPD

Posting Number: 13555

Posting Audience:
Internal and External

Occupational Category:
Community and Social Services

Salary Group: TEXAS-B-13

Salary Range: $2,953.25 - $4,365.66

Pay Frequency:
Monthly

Shift: Day

Travel:
Up to 10%

Regular/Temporary:
Regular

Full Time/Part Time:
Full time

FLSA Exempt/Non-Exempt:
Nonexempt

Job Location City: LAMESA

Job Location Address: 701 S BRYAN AVE

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services? If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high‑performing and innovative environment.

AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self‑sufficiency. AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best‑in‑class customer service to clients and stakeholders.

Our staff are well organized, able to multi‑task, possess the ability to learn policy regulations, thrive in a challenging, fast‑paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic and a desire to help others. If you also possess these skills, then we are looking for you.

• Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain pertinent financial and personal information to determine financial eligibility for public assistance programs.
• Evaluate data from various electronic and other sources to enter information into a computer‑based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and established procedures, guidelines, and time frames.
• Perform other duties, as assigned.

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast‑paced environment under constant pressure to meet required deadlines.

• Use fact‑finding techniques to obtain, relate and evaluate information provided by applicants.
• Read, understand, apply and explain detailed regulations and policies.
• Perform basic arithmetic functions.
• Manage time efficiently by establishing priorities in accordance with the importance of deadlines.
• Establish and maintain effective work relationships with others.
• Ability to communicate effectively both verbally and in writing.
• Follow written and oral directions and instructions.
• Operate computers to perform data entry and basic office software use such as Microsoft Word, Outlook and Excel.

General knowledge and proficiency with computers and related technologies, such as software, hardware, operating systems, and typing skills.

Using Microsoft Teams and potentially soft‑phone technology is part of the everyday job expectations.

N/A

• High School Diploma or GED equivalent is required.
• Sixty (60) semester or ninety (90) quarter hours from an accredited college or university is preferred.

• One (1) year of customer service experience with public contact which can include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service experience.
• Thirty (30) semester or forty‑five (45) quarter hours from an accredited college or university may be substituted for one (1) year of required experience.
• Experience in an environment interviewing clients and gathering personal information in‑person or over the phone is preferred.