Assistant Manager - Tortoiseshell Way

Assistant Manager - Tortoiseshell Way

At The Hawthorns we believe in supporting those who support our residents; we recognise and celebrate our hard‑working colleagues, champion your career development, and offer a range of apprenticeships, and provide you with access to a range of leisure and retail discounts.

Shift details:
Tuesday to Saturday – one week of early mornings (7.30-4.30) and one week of late shifts (12.30-9.30).

Your focus as Assistant Manager will be to deliver service excellence at all times in compliance with The Hawthorns' brand standards and to encourage our team to deliver operational consistency throughout.

• Provide a warm welcome to every guest and visitor; act as host and be the face of The Hawthorns.
• Organise your team efficiently, ensuring that all roles are performed to their best abilities.
• Maximise sales and marketing opportunities.
• Liaise regularly with the Head Chef and give guidance and training to team members to ensure that the best possible service is given at every meal service.

To be successful, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

• Minimum of 2 years relevant experience in hospitality and guest services.
• Experience at supervisor or management level.
• Ability to work under pressure and possess strong organisational skills.
• Excellent communication skills.

The Hawthorns is a unique retirement model that offers retirement properties to rent for couples or individuals who seek a rich, independent lifestyle, at beautiful locations across the country. The Hawthorns retirement villages are vibrant and companionable places; we eat together, we have fun together, and we live together. Our vision of 'creating meaningful lives together' is reached by the exceptional service and experience we proudly offer throughout our portfolio of four luxurious retirement homes whilst establishing ourselves as the preferred choice for residents and employees.

• DBS Disclosure check (cost covered by the business).
• Proof of eligibility to work in the UK.

This advert may be withdrawn before the advertised deadline, depending on the volume of applications received and business needs.