Front Office Manager

Holiday Inn Blackpool , 85 Talbot Road, Blackpool, Lancashire, FY1 1LL

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

We have commenced our search for an experienced Front Office Manager to join Blackpools newest gem Holiday Inn Blackpool. Reporting directly to the Operations Manager. This brand-new four-star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district. The property boasts 144 bedrooms, 3 meeting rooms and well renowned restaurant Marco Pierre White New York Italian, with independent street access.

• Responsible for the day to day running of the front desk, overseeing shifts, managing guest expectations, and delivering guest satisfaction.
• Acting as a Duty Manager on a rota basis.
• Engage, lead and develop the team to provide excellent guest service.
• Train and implement Brand standards within the team.
• Ensure all team responsibilities are completed to the required standards.

• Experience of working within a branded hotel environment, in a customer facing role.
• Ability to work well under pressure in a fast-paced environment whilst maintaining a positive can‑do attitude.
• Friendly efficient team player.
• A visible leader who can demonstrate a confident approach to problem solving and service recovery.
• Ability to train and develop your team, with a planned approach to managing the team.
• Deliver excellent customer service.
• Proactive shift management skills and great time management skills.
• Enthusiastic with the ability to multitask.
• Opera PMS experience preferred.

• Discounted hotel room rates for you and your friends & family.
• Extra days holiday for your birthday.
• Flexible working arrangements.
• Pension.
• Free meals on duty saving you over £1000 per year.
• Share of Service Charge.

To learn more about our full benefits package,to watch our employee benefits video.

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact .

• Job
• Branch Holiday Inn Blackpool
• Location Blackpool
• Salary / Benefits Market Related Salary.
• Contract type Permanent
• Hours Full Time
• Shift pattern Various Shift Patterns based on Hotel Operation.
• Hours per week 40
• Date posted 15 / 07 / 2024
• Closing date 28 / 08 / 2024

A new four‑star hotel is part of a wider regeneration project for Blackpool including retail units and improved public transport links, with a new tram terminal, all within the Talbot Gateway central business district.