Guest Services Supervisor

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

Start your next chapter at Holiday Inn® Blackpool

Be part of a brand new, modern and stylish hotel in the heart of Blackpool, just moments from the seafront, town centre and the Blackpool Winter Gardens. At Holiday Inn Blackpool, home to the vibrant Platform 9 Bar & Kitchen and on-site Starbucks®, you’ll join a team that brings energy, pride and personality to everything we do.

This is more than a workplace, it’s a place to grow, to be part of something new, and to help shape a hotel experience that stands out in a thriving seaside town. If you’re looking for a supportive team, a dynamic environment and opportunities to develop your career, we’d love to welcome you.

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Stream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

What you'll be doing..

• Collaborate with all hotel
  departments to ensure a seamless coordination between operational service and
  overall guest experience within the hotel
• Communicate effectively with
  senior management regarding operational challenges and improvement
  opportunities
• Maintain knowledge of the
  hotel's food and beverage offerings, including specials, promotions, and
  seasonal menu changes
• Foster a guest-first culture,
  ensuring all team members provide attentive and friendly service
• Create a welcoming and
  professional environment for all guests, ensuring a high standard of
  hospitality
• Monitor guest feedback and
  work proactively to implement improvements in service and operations as needed
• Handle guest complaints or
  issues professionally and efficiently, ensuring swift resolution to maintain a
  high standard of guest satisfaction
• Act as the primary point of contact for guests and staff
  during shifts, addressing any operational challenges or emergencies
• Lead by example with strong decision-making, leadership,
  and customer service skills to uphold the hotel’s standards and brand
  reputation

• A people-person with guest services experience, and ideally some leadership skills under their belt
• Exceptional communication skills and a natural problem-solver, ready to step in when things get busy
• Organised and detail-oriented, especially when handling guest reservations and billing accuracy
• Team-focused and collaborative, creating a positive, supportive environment for colleagues and guests alike
• Ready to make quick, confident decisions that keep things running smoothly
• High energy and adaptable, thriving in a fast-paced, guest-facing role where every day brings something new

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please let us know.