General Builder

Overview

Location :
Blackpool

Salary :
Starting salary £30,633, increasing to £32,245 upon successful completion of 6 month probation

You will deliver a wide range of responsive maintenance activities to a diverse customer base and deliver excellent customer service. You will achieve a ‘first time fix’ through correct diagnosis, multi-trade working and an effective relationship with the supply chain. You will liaise with Customers, the Repairs Field Manager, supply chain colleagues, Customer Services staff and multi-trade workforce. You will adopt and promote the Great Places operating principles for Responsive Maintenance within a multi-trade team.

Starting salary £30,632 rising to £32,245 on successful completion of 6 month probation period

Blackpool

39 hour week, working hours 8am-4 : 30pm Monday
-Thursday & 8am-3 : 30pm on Friday

Start at 26 days annual leave, increasing up to 30 days plus bank holidays

Van, Fuel card, Uniform & Tools provided

Key must haves – full clean driving licence, experience in the built environment

• You will undertake the correct diagnosis and method of responsive maintenance to achieve a ‘first time fix’ and outstanding customer satisfaction
• You will contribute to and use the criteria and scope for responsive repairs to maximise use of the available expenditure
• You will contribute to and use the relevant mobile working solution for job allocation, data transfer and collection
• You will adopt a flexible responsive maintenance service between the core working hours (currently Monday to Friday 8.00am – 6.00pm) and an out of hours service at all other times
• You will provide a high level of customer service at all times, behaving in a respectful, courteous and polite manner to internal and external customers when representing Great Places Housing Group
• You will follow the Group’s equal opportunities policies and practices and promote cultural diversity across all aspects of the team’s work.
• You will undertake and contribute to a competence based framework through specific training and development initiatives

• NVQ level 2 is desirable however not essential, or equivalent recognised competency in Bricklaying / General Building
• At least three years in the built environment, across multi-trades
• Evidence of key competencies specifically in Joinery (core trade) plumbing, plastering, and tiling
• Evidence of delivering first class customer service in responsive maintenance
• Working with the supply chain associated with responsive maintenance
• Working with a multi-disciplined services delivery team (within the built environment)
• Use of full range of Microsoft Office
• Ability to complete tasks in an accurate and timely manner when working under pressure
• Attention to detail
• Good written and verbal communication
• Effective liaison with staff / other stakeholders to give information / find information / resolve problems
• Organisation and ability to time-manage work load
• Able to deliver a high standard of customer service
• The ability to develop and project a positive image of Great Places through personal, written and oral skills

• A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
• A passion to advocate on behalf of people and communities
• A commitment to work in partnership with others for the benefit of Great Places
• A commitment to continuous learning and improvement
• Ability to work flexibly and when needed outside normal working hours to ensure service continuity
• An ability to work in uncertainty.
• To be professional and work with integrity, inclusivity and respect for diversity

• Pension ¦DC Scheme (up to 10% contribution from both colleague and Great Places)
• WPA ¦Healthcare auto enrolled at no contribution level with £1250 of savings available- option to increase & add on family members
• The Market Place ¦high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more
• Annual Leave ¦Start at 26 days annual leave, increasing up to 30 days + Bank Holidays
• Lott…