Data Quality Specialist

Career Opportunities with Volunteers of America Los Angeles

A great place to work.

Current job opportunities are posted here as they become available.

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more la.org.

PAY RATE: $23.08 - $24.30 Per Hour

BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits

The Data Quality Specialist will maintain data for clients and families that have accessed the program. The following duties may be handled in conjunction with Funder staff, and Program staff where applicable

• Verifies, corrects and enters participant information into centralized database;
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors database reports to assure consistency with hardcopy records and other logs
• Runs regular progress reports, and other reports as required by Program Manager; creates customized reports to support shelter management and to provided other needed information on request
• Coordinates with Case Managers and Intake staff to ensure data intake requirements are met
• Trains staff on database and answers questions relating to the system
• Supports any technical and reporting issues for the Program;
• Assists with program funder audits and monitoring visits;
• Attends conferences and regular meetings with database contractors and Funder staff
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Exports data and upload to Funder repository as directed
• Other duties as may be required to support the program with database and information system expertise.

• Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.
• Documentation Review – Conducts file documentation review at least weekly. Ensures that all documentation is in order including ensuring documents are filled out correctly, compete, and signed. This ensures quality assurance at the program level.
• Monitors accuracy of system reports, verifies database matches hard copy records.
• Creates reports to support Program Manager, shelter management and case managers
• Coordinates with Case Managers and Intake workers to ensure data entry is accurate and timely
• Trains program staff on HMIS, subject matter expert for staff
• Supports any technical and reporting issues for Program;
  Assists with program funder audits and monitoring visits;
  Attends conferences and regular meetings with database contractors and Funder
• Exports data and upload to Funder repository monthly
• Oversees the privacy/confidentiality notification processes to meet regulatory guidelines
• Other duties as required (subject to change based on the needs of the organization).
• Occasionally assist with special events and public functions

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications

• High School Diploma or equivalent

• 1-year experience operating/maintaining database

• Bachelor's degree preferred
• Familiarity with HMIS, Adsystech, and/or Clarity programs
• Experience working with veterans, people in recovery and/or homelessness individuals
• Bilingual…