Branch Coordinator

ABOUT THE JOB:

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

• Comply with Environmental Health & Safety Policies

Customer Service

• Greet and assist visitors; direct vendors and suppliers for deliveries or retrievals.
• Manage inbound calls and branch notifications in accordance with communication procedures, guidelines, and policies.
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.

Office Operations

• Manage Location Accounts Payable process, including: investigate invoices that do not match POs; reconcile discrepancies; manage local service contracts and blanket POs; prepare required PO reporting and documentation consistent with policy; issue and receive POs within standard response times.
• Manage Location Month-End Close processes: reconcile delivery and installation (D&I) reports; fleet inventory reconciliation.
• Perform general office/facilities/administrative duties: ordering/receipt/inventory of office supplies; facilitate IT Help Desk assistance for branch employees as required; receive and distribute incoming mail and/or deliverables; facilitate location employee timeclock use and reporting; collaborate with HR and Managers in onboarding new hires; other duties as assigned.

Inventory & Material Coordination (as applicable)

• Generating POs for requested parts/shop materials, placing orders, processing POs upon receipt.
• Assisting in branch inventories.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.

Requirements:

• High school diploma or GED
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Strong service orientation, active listening
• Ability to follow direction and meet deadlines in a fast‑paced environment
• Experience applying creativity to problem‑solving for positive outcomes
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• Ability to effectively manage multiple, changing priorities in a fast‑paced environment

Preferred:

• College Degree
• Experience with , SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.

Occasional travel may be required.

• Lead by example through living our values
• Dedicated to Health & Safety
• Committed to Inclusion & Diversity
• Driven to Excellence
• Trustworthy & Reliable
• Devoted to Our Customers
• Community Focused

We are an Equal Opportunity Employer. Veterans and individuals with disabilities are encouraged to apply.

Base Wage Range: $33.35 - $45.80 per hour.