Student Relations Technician

Job Details

Job Location:

Lancaster [011] - Lancaster, CA 93534

Position Type:
Regular Full-Time

Salary Range: $19.00 - $29.00 Hourly

Job Shift: Day

Job Category:
Classified

School:
Desert Sands Public Charter School

Schedule:

Full Time, Monday - Friday; 8 a.m.

- 4:30 p.m.

The Student Relations Technician creates and maintains files related to student records, data input, reconciliation, correspondence, and public contact. They communicate with students and/or parents about student information, progress, or concerns, and perform activities related to student records and compliance with Average Daily Attendance (ADA) and state educational mandates.

• Schedule orientation for incoming students
• Comply with expulsion, ELL, special education, re‑enrollment, and reinstatement enrollment protocols
• Ensure all required student enrollment paperwork is complete and correct
• Accurately input student information into the SIS, including immunizations, enrollment dates, school track, and supervising teacher
• Properly issue and track student work permits
• Provide quality customer service
• Answer all incoming telephone calls and handle them appropriately
• File documents in student folders
• Track and record ADA work samples for accuracy
• Audit student work samples and all mandatory compliance documents (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
• Check report cards for completeness and accuracy before sending to the registrar
• File student homework
• Conduct orientations for new students
• Assist teachers with compliance and PLS problem solving
• Create and maintain compliance and ADA checklists
• Verify and confirm ADA in SIS system with form and tracking number
• Submit compliance error reports to management
• Adhere to attendance policies
• Perform administrative duties as assigned

• High School Diploma or General Education required
• 2 years of work experience in a fast‑paced, clerical support position in a professional business setting
• Excellent customer service skills, including friendly greeting and timely follow‑up
• Strong multi‑tasking skills, able to react and respond to changing circumstances and procedures
• Able to work under tight deadlines and handle multiple requests or interruptions while completing projects or work assignments on time
• Effective oral and written communication skills
• Ability to work independently with minimal direction

• Proficient or intermediate skills in MS Office (Word, Excel, PowerPoint, Outlook)
• Good attention to detail and accuracy of work
• Good record‑keeping and organizational skills
• Ability to prepare general, statistical and special reports

Ability to travel in performance of job duties is required.

• Mental demands: high workflow management, high project coordination
• Finger dexterity: typing, picking up small objects
• Talking, especially conveying detailed instructions or ideas accurately, loudly, or quickly
• Average hearing: able to hear normal conversations and receive ordinary information
• Average visual abilities: ordinary acuity needed to prepare or inspect documents
• Physical strength: sedentary work, sitting most of the time, occasional exertion up to 10 lbs.
• Frequent multi‑tasking, changing task priorities, repetitive exacting work required
• Working in a noisy, distracting environment with frequent deadline pressures