Regional Manager, Business Solutions

Job Title: Regional Manager, Business Solutions

Reports To: Senior Manager, Business Solutions

Department: Industry & Business Promotion

FLSA Status: Exempt

Salary: $83K - $108K

The Regional Manager role at LAEDC represents the intersection of LAEDC’s on-the-ground support to LA's businesses and connection to LA's overall economic ecosystem. The Regional Manager does this by engaging with LA's economic stakeholders and community to understand regional needs, conducting outreach with local businesses, delivering 1:1 advisory services to small businesses, completing well-documented deliverables, and leveling up on-the-ground trends to overall economic themes and needs.

A successful Regional Manager is able to demonstrate strong inter-personal skills in engaging with community stakeholders across business, government, and non-profit entities, problem-solving commitment to support 1:1 businesses' needs, and reliable project management to document efforts and advisory for institutional learning, compliance, and capacity-building.

Business Solutions is the arm of LAEDC that supports small businesses across a range of business sizes and readiness to meet their capital, market access, workforce, permitting, resilience, and know-how needs. This is achieved through both direct service delivery and systems solutions by engaging the broader ecosystem of small business services to deploy solutions ect service solutions include technical assistance, counseling, and training, and systems-based solutions include toolkits, train-the-trainer, county-wide consortia coordination, and ecosystem capacity-building.

The solutions are developed and adapted for small businesses of varying sizes, industries, and stages of readiness, particularly for accessing capital, permits, and markets.

The Regional Manager will lead their own project of direct services, contribute to those of other Regional Managers, and contribute to organizational capacity-building to better serve businesses:

• Direct Service - Technical Business Assistance
  :
  Provide 1:1 strategic assistance to businesses seeking to establish, grow, and/or recover in Los Angeles County covering resources including but not limited to capital access, workforce, permitting, cost management, business planning, market access, digital access, and/or resilience
• Direct Service - Deliverables
  :
  Translate 1:1 assistance into deliverables to demonstrate impact, build institutional capacity, and comply with contract requirements
• Business Outreach
  :
  Manage a pipeline of small business clients to provide 1:1 assistance by being active in community events and building relationships with relevant associations, community groups, and economic development stakeholders
• Customer Satisfaction
  :
  Deliver on 1:1 consultations in a customer-focused manner resulting in positive customer satisfaction
• Stakeholder Outreach
  :
  Represent LAEDC by building and managing relevant relationships with local economic development partners, government agencies, associations, and partner organizations
• Project Management
  :
  Manage workflow independently through strong organization skills to manage and consistently report out outreach efforts, consultation progress and results, deliverables' completion, and compliance documentation requirements
• Systems Solutions
  :
  Translate needs and themes noticing in 1:1 engagements to overarching themes to then develop repeatable solutions
• Problem-solving
  :
  Exhibit problem-solving skills by independently identifying problems and developing proposals for solutions
• Team Player: Contribute to a positive team environment of capacity‑building, learning, collaboration, respect, and commitment to high quality and positive impact

• Alignment with Organizational Goals
  :
  Align activities with LAEDC's mission, objectives, and strategic plan and participate in additional duties and organizational projects as assigned
• Information
  :
  Stay up to date on occurrence within LA County's economic development landscape and business resources
• Learning Culture
  :
  Embody a culture of productive feedback, growth, and learning, including learning about…