FlexOps Assistant Community Manager
Job in
Lancaster, Los Angeles County, California, 93586, USA
Listed on 2026-07-23
Listing for:
GHP Management Corporation
Full Time
position Listed on 2026-07-23
Job specializations:
-
Business
Business Administration, Regulatory Compliance Specialist
Job Description & How to Apply Below
Job Details
Job Location:
1082 W 7TH ST - LOS ANGELES, CA 90017
Position Type:
Full Time
Salary Range: $26.00 - $28.00 Hourly
Job Title:
Flex Ops Assistant Community Manager
Reports to:
Regional Sales Manager
- Create and maintain a safe, respectful, and productive environment for all team members.
- Set and uphold a Service Excellence standard, inspiring teams to achieve it.
- Promote regular communication and transparency within the community teams.
- Oversee and enhance resident move‑in and move‑out experiences to improve engagement and retention.
- Efficiently handle resident requests and concerns, proactively addressing challenges.
- Support and reinforce company policies, values, and culture across communities.
- Assist with internal and external audits to ensure compliance with company policies, Fair Housing regulations, and other legal requirements.
- Monitor resident files, lease agreements, and community records for accuracy and adherence to policies.
- Ensure compliance with financial protocols, including rent collection, delinquencies, and timely issuance of notices.
- Support property teams in maintaining updated documentation for compliance reviews and reporting.
- Assist in designing and implementing resident retention programs in alignment with corporate initiatives.
- Assist in marketing communities through online advertisements, social media engagement, and community outreach.
- Participate in leasing efforts by handling prospective resident inquiries, scheduling tours, and managing follow‑ups.
- Ensure model units and community spaces are market‑ready and presentable at all times.
- Develop and distribute marketing materials based on corporate branding guidelines.
- Assist in reputation management by responding to online reviews and resident feedback.
- Assist in financial record‑keeping, including rent posting, bank deposits, and delinquency management.
- Support the Community Manager in monitoring rent collection, issuing 3‑day notices, and escalating delinquent accounts for legal action if necessary.
- Ensure proper classification and recording of financial transactions using property management software.
- Assist in financial reporting and budget tracking to align with ownership expectations.
- Lead and support initiatives that enhance operational efficiency and resident satisfaction.
- Assist with training and mentorship programs for new team members and Flex Ops staff.
- Identify opportunities for process improvements and implement solutions to streamline workflows.
- Partner with leadership to execute special projects that drive team performance and organizational success.
Core Competencies:
- Customer‑Centric Mindset – Prioritizes internal and external customer experience.
- Compliance & Regulatory Knowledge – Ensures adherence to policies, regulations, and best practices.
- Problem‑Solving & Decision Making – Identifies issues early and takes proactive corrective measures.
- Communication & Teamwork – Fosters collaboration and effective communication within teams.
- Financial Acumen – Assists in managing budgets, revenue tracking, and expense control.
- Sales‑Driven Mentality – Supports leasing efforts and occupancy optimization.
- Organizational & Project Management – Manages multiple priorities and initiatives efficiently.
Professional Requirements:
- 2+ years of property management experience in operations or resident services.
- Experience in bookkeeping and financial record‑keeping is a plus.
- 1+ year of working knowledge using Yardi software.
- Sales and/or leasing experience preferred.
- General office experience, including proficiency in MS Word, Excel, and Outlook.
- Strong knowledge of Fair Housing regulations and compliance best practices.
- Excellent customer service skills with the ability to handle resident inquiries effectively.
- Strong organizational skills with the ability to multitask in a fast‑paced environment.
- Regular and physical attendance is required.
- Frequently move/traverse, ascend/descend stairs in and around apartment homes and communities.
- Constantly operate computers and office machinery.
- Regularly position self to bend, stoop, reach, and lift.
- Occasionally lift/move/carry up to 25 lbs. with/without assistance.
- Constantly communicate and interact with coworkers, vendors, residents, and visitors.
- Work in outdoor weather conditions as needed.
- Must have a valid California driver’s license & car insurance.
- Must be able to travel to sister properties.
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