Customer Service Representative

Transdev in Lancaster, California is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

Position subject to Collective Bargaining Agreement.

• $18.04 - $21.00 (Union Collective Bargaining Agreement Payscale)
• Starting pay $18.04 with progression to $21.00 over 4 years.

• Vacation: 70 hours to 120 hours per year
• Paid Sick Leave:
  All non‑probationary employees who work 30 or more days per year receive 48 hours of sick leave on January 1 of each calendar year.
• Medical, dental & vision after 90 calendar days of employment for full‑time employees.
• Life insurance, 401(k) retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect to a supervisor.
• Comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

• Computer literate.
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre‑employment drug screen.

Transdev operates transportation systems for cities, counties, airports, companies, and universities across the U.S., maintaining vehicles and fleets, and delivering mobility solutions. With over 32,000 employees across 400 locations and more than 17,000 vehicles, Transdev is a global leader in mobility with operations in 19 countries and 110,000 team members worldwide.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job upon request.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Job Category:
Customer Service

Job Type: Full Time

Req

Pay Group: 2V9

Cost Center: 55374

Find out more at  or watch an overview video at