Maintenance Associate

Job Details

Job Location:

LLAC [901] - Lancaster, CA 93535

Position Type:
Regular Full-Time

Salary Range: $17.87 - $28.35 Hourly

Job Shift: Day

Job Category:
Classified

LIFELONG LEARNING ADMINISTRATION CORPORATION

Full Time, Monday - Friday; 8 a.m.

- 5 p.m.

This position offers a hybrid work arrangement, with on-site responsibilities determined according to program and site needs.

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

Learn more about us at (Use the "Apply for this Job" box below)./

The Maintenance Associate will be responsible handling calls and emails requesting repairs, sourcing the local vendors for the repairs, and then coordinating with local leadership for access and following up to verify the repairs have been completed. This position will provide professional, user friendly, accurate and real time information to a diverse audience in an effort to resolve maintenance-related issues. The Maintenance Associate will use "Angie's List" or similar program along with the preferred vendor lists for each center to source the local vendors.

This position is responsible for overseeing and monitoring maintenance activities for each center or site.

RESPONSIBILITIES/DUTIES:
This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Answers and responds to inbound calls and emails. Gathers detailed information from customers regarding maintenance work orders by phone and/or through email communications
• Provides excellent customer service, offering a spirit of assistance to all customers by phone or email
• Set up repair appointments for callers
• Tracks work orders manually, update the status of work orders as they change, and communicate their completion with the school leadership
• Perform data entry and assists with maintaining documentation for Facility Operations and Maintenance team. Use Zendesk for Maintenance and track all projects to keep them on time
• Maintain logs of number of calls, emails per center, and provide data report to help identify reoccurring issues for the campus
• Build and maintain the list of preferred vendors per center, use Angies list or similar, email, and phone to source local repair centers
• Conducts customer satisfaction surveys by following up with customers regarding work orders by phone or email
• Resolve action items from safety inspections of each site
• Negotiate and Research unknown invoices for finance
• Partner with Risk and safety for fire inspection compliance
• Partner with other departments to provide needs for each site
• Track longer term projects and keeping them moving forward
• Maintains a working knowledge of facilities work order process
• Remains up to date regarding policies, calendar, repair deadlines, directions, etc.
• Maintain positive relationships between sites, adapt to individual needs of each site, partnering with school staff
• Locate and establish relationship with vendors
• Set up and negotiate billing terms between finance and vendor
• Create and manage excel spreadsheet for tracking history, work orders, invoices and patterns/complaints
• Monitor repeating issues to discover greater cause of problems
• Invoice review prior to sending in for billing
• Negotiate long term maintenance contracts with vendors for each site as need arises
• Occasional travel to expand knowledge of existing and new facilities
• Participate in team meetings as assigned and adhere to attendance…