Client Service Associate; Teller- Lancaster, CA

Client Service Associate (Teller) – Lancaster, CA

Provide top-notch customer service to clients at the Lancaster branch. The role involves processing debit and credit transactions, opening accounts, issuing ATM cards, and more.

• Accurately process debit and credit transactions in compliance with established policies and procedures, maintaining an acceptable balancing record.
• Identify and address client needs by providing services such as opening new accounts, issuing counter checks, performing account maintenance, issuing/activating ATM cards, transferring money, ordering checks, and receiving loan payments.
• Resolve client problems through direct action or referral to alternative branch or bank resources.
• Identify and maximize cross‑sell bank opportunities through exploring client needs.
• May be reassigned to an alternate branch location within 30 miles of the branch, with proper notice.
• Perform other duties as assigned.

• High School Diploma or equivalent and at least 1 year of banking, cashiering, customer service, balancing or related experience, or successful completion of company‑approved training.
• Proficient knowledge of cashiering, balancing, debits, credits, bank products and/or banking.
• Working knowledge of math.
• Solid balancing and customer‑service skills.
• Ability to cross‑sell bank products based on clients' needs.

Full‑time, Monday – Friday.

• Medical, Dental and Vision Insurance – START DAY ONE.
• Life and Disability Insurance, Paid Paternal Leave, and Adoption Assistance.
• Health Savings (HSA), Flexible Spending (FSA), and dependent care accounts.
• Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays.
• 401(k) plan with company match;
  Profit Sharing; competitive compensation in line with work experience.
• Mental health benefits, including coaching and therapy sessions.
• Tuition Reimbursement for qualifying employees.
• Employee Ambassador preferred banking products.

This position is eligible to earn a base salary in the range of $20 – $26 per hour depending on job‑related factors such as level of experience.