Support Specialist - Kensington Campus

Role

Support Specialist

Program Manager

3001-Lancaster Interim Housing

Interim Housing

Kensington Campus: 45244 32nd St West, Lancaster, CA 93536

100% onsite

Thursday-Monday 7:00am-3:30pm

Full Time/non-management/non-exempt

Medical, Dental, Vision, Retirement Planning (403b), Employee Assistant Program (EAP), etc.

1

Being courageous leaders, taking action where others sit back!

Caring for others, where we treat every person in an empathetic and respectful way!

Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!

Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our shelters, specifically, you should know that what sets us apart is:

We create restorative living environments, where clients can thrive while preparing for permanent housing.

We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.

We seek not to recreate punitive systems of control or "power over," but rather share "power with" the clients, who are the experts in their own lives.

We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

Initiative: You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times. You make suggestions and pick up tasks to help the community.

Critical thinking/problem solving: You should be able to encounter a problem, gather information, and formulate a solution. You will be supported by your team, but your thoughts will be valued.

Tenacity: Simply put, you get the job done. You don't let barriers stop you and you problem-solve to find solutions.

Respect towards others: You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion workspace.

Empathy: You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

• Act as the first point of contact for all immediate client needs and requests such as phone use, linens, water, etc.
• Monitor and oversee the floor including communal areas, patios, bathrooms, dorms and showers, ensuring program guidelines are upheld and that the physical site is well-maintained and safe, including general cleaning duties
• Be visible on the floor at all times and actively engage and welcome clients
• Conduct regular, thorough walk-throughs of the facility
• Create a supportive environment to ensure client progress towards stability
• Attend relevant staff meetings, trainings and retreats as scheduled
• Oversee client cubicle/bed area maintenance in a trauma-informed manner
• Facilitate client engagement activities, such as groups or other activities
• Complete incident reports, update shift logs, and document in HMIS, as needed and email relevant documents/updates before the end of each shift
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Intervene during crises to actively de-escalate situations, with client and staff safety in mind, using non-violent communication skills
• Work as part of a team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction
• Communicate effectively, and in a timely manner, with management, peers, and clients
• Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
• Other duties as assigned

• High school/GED degree
• Minimum one (1) year experience in related work
• Possess effective customer service skills and the ability to handle difficult situations
• Ability to work independently and think critically
• Ability to communicate in a language other…