People Services Coordinator - Employee Relations

People Services Coordinator - Employee Relations

Hybrid
• Lancaster, CA 93535

Salary Range $32.29 - $43.05 Hourly Position Type Regular Full-Time Job Shift Day Category Classified

Full Time, Monday
- Friday

This position offers a hybrid work arrangement, with on-site responsibilities determined according to program and site needs.

The Lifelong Learning Advantage

At Lifelong Learning, our mission is to support our client schools so they can concentrate on improving educational outcomes and student success. We continue to be a strong, positive force, pioneering the way education is delivered to all students.

How You Will Make an Impact

The People Services Coordinator
- Employee Relations support the implementation and administration of policies, procedures and programs that promotes a positive relation between employees and the organization. This position is the lead support to the department leadership on timely workplace investigation, timely resolution, and proper documentation of employee and employer relations issues. This position reports to the People Services Manager Employee Relations or designee.

Responsibilities/Duties

• Participates in employee relations related issues, which may include employee disciplinary action, conflict or grievance resolution, involuntary terminations
• Support the human resource activities and ensures programs are administered fairly across the employee population
• Intake, triage, and assist with employee complaints and manager recommendations
• Participates in investigation into employee/employer misconduct
• Liaison between employee and management
• Maintain investigation notes and prepare investigation reports
• Assists in the development of training programs that promote positive employee/manager relations, effective performance management, employee engagement and reduce turnover
• Run reports from case management system to analyze data, identify trends, and provide metrics
• Collaborate with leadership on status or findings of employee relations cases
• Advise employees on human resources topics and organizational policies, or procedures
• Ensure all documents related to cases are uploaded in case management system
• Maintain accurate and timely documentation of employee relations cases in information systems or databases
• Conducts or moderate employee surveys, focus groups, or exit interviews.
• Establish and maintain positive Interpersonal relationships and advance Organization culture and values both internally and externally
• Assist People Services Leadership with responding to DFEH, EEOC, DOL, and other legal claims
• Coordinate employee-related aspects of involuntary terminations such as termination for cause and other Change in Employment Relationship actions
• Keep current on Human Resources trends and legislation
• Perform human resources activities
• Administrative duties, responsibilities and activities may be assigned or changed from time to time

Specific Knowledge, Skills, Licenses, Certifications, Etc:

• Knowledge of State and Federal employment law
• Knowledge of human behavior principles and performance
• Knowledge of principles and procedures for human resources policies, procedures, and guidelines in handling employee relations
• Strong understanding of the Organizations culture, business units, services, and products
• Strong problem-solving, conflict resolutions skills and use logic and reason to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong documentation, records management, effective oral and written communication skills
• Ability to collaborate with various levels of employees
• Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations
• Strong autonomy, reliable,…