Software Quality Assurance Engineer III

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Software Quality Assurance Engineer III

Job Category:
Information Technology

Department:
Production Support and Help Desk

Location:

Los Angeles, CA, US, 90017

Position Type:
Full Time

Requisition

Salary Range: $ (Min.) - $ (Mid.) - $ (Max.)

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members, ensuring our members get the right care at the right place at the right time.

Mission: L.A. Care’s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.

Job Summary

The Software Quality Assurance Engineer III performs test strategy planning, reviews manual test cases and automated test scripts, and plays a major role in improving and driving the quality, functionality, reliability and usability of software products for L.A. Care. This position is responsible for participating in business requirements gathering as needed and may review automated scripts according to L.A. Care policy, guidelines, SQA industry best practices and escalating as appropriate.

The Engineer needs to stay abreast of the latest industry test tools, test approaches, IT skills, L.A. Care systems, applications and technologies to proactively contribute to improving the quality of L.A. Care systems and support learning of other QA team and project members. Adhering to L.A. Care test management best practices, the Engineer provides clear guidance to other team members on producing quality and consistent test deliverables, and serves as a subject‑matter expert and mentor for other staff.

Duties

Participates in review of business requirements, system documentation and project assets to lead in the creation and mentoring others to produce robust, accurate, and usable test artifacts for performance, end‑to‑end and automation testing (test plans, test cases, automated scripts, reports) to ensure end results align with business needs.

Analyzes requirements and effectively applies appropriate testing techniques to ensure comprehensive coverage in a timely manner.

Creates or assists in creating, socializing and presenting test strategy approach, test artifacts, testing process, test metrics with appropriate teams.

Collaborates with cross‑functional teams and environment management to prepare test data and identify the test environment, as needed.

Leads efforts for all QA resources to adhere to software quality criteria, policy, guidelines and industry best practices.

Oversees and participates in test execution, analyzes and effectively communicates testing results and metrics across all testing types.

Promptly and effectively escalates issues as appropriate. Supports other team resources to expedite escalation.

Proactively engages with development teams and project team members to help promote prevention of defects early in project/development lifecycle .Participates in and/or leads test case reviews, user stories, risk assessments, requirement reviews, sprint reviews, backlog grooming sessions and retrospectives, as needed.

Leads in test execution (manual and test automation) to validate expected results. Publishes and socializes testing results and metrics to enable business decisions and promote continuous improvement.

Effectively logs defects and quality concerns using test management systems and any other reporting systems per L.A. Care policy and guidelines.

Leads the adoption and consistent use of industry standard quality best practices (risk‑based testing, structured and exploratory testing strategies, test automation, concepts testing methodologies) and the maturity of the performance, end‑to‑end and automation testing at L.A. Care.

Reviews deliverables of others and provides analysis of risks on test assignments, provides testing metrics and makes recommendations on the readiness of the target system.

Proactively contributes and suggests initiatives…