Technology Services

Job Details:

Job Location:

LLAC [901] - Lancaster, CA 93535. Position Type:
Regular Full-Time. Salary Range: $22.05 - $32.55 Hourly. Job Shift: Day. Job Category:
Classified.

Full Time, Monday – Friday; 8:00 a.m.

- 5:00 p.m.

At Lifelong Learning, we believe every student deserves the opportunity to succeed, and every school should have the support to make that possible. Our mission is to serve our client schools so educators can focus on what matters most: helping students learn, grow and thrive. Through innovative operational and educational support, we help schools create stronger outcomes, greater opportunities, and brighter futures for the students and communities they serve.

The Technology Services Support position will provide educational and instructional technology support which includes assisting students with access to testing platforms. This Position works closely on a regular basis with client schools leadership and staff to resolve day-to-day issues.

• Remote Help Desk and onsite support for most desktop software, hardware and peripherals issues; as needed onsite visits to support end-users, and complete work requests
• Proactive monitoring of infrastructures to identify and resolve issues before downtime occurs; network connectivity troubleshooting and maintenance
• Provide support for all audio/visual (A/V) needs. Including setup, training and maintaining full functionality
• Maintain close contact and open communication with clients until an issue has been resolved
• Document within our ticketing system to create detailed work logs and technical documentation
• Accept and work Tier 1 escalation issues for which a higher level of technical expertise is required
• Triage and elevate complex issues to Tier 3 Support Technician and Management appropriately
• Use imaging deployment tools to build and deploy new computer operating system (OS) packages
• Coordination of service requests with third-party technology providers as needed
• Conduct technical support in line with documented procedures; maintain hardware, software and network inventory, diagrams and related documentation as needed
• Provide manager with regular updates on common problems encountered and identify possible longer term solutions/improvements to reduce future problems
• Use communication channels to inform team of important issues and information which will help improve team performance
• Provide new site technology staging and upgrading of older technology as needed
• Maintain a safe learning environment in all areas
• Participate in special projects as required
• Participate in meetings and trainings, as requested
• Administrative duties, responsibilities, and activities may be assigned or changed from time to time

• Working knowledge of Windows Cloud Hybrid based network, including Active Directory, Group Policy, DNS, VPN, and Exchange
• Strong knowledge of Windows client operating systems and standard office applications
• Proficient with data backup, disaster recovery, and business continuity principals, issues, and solutions, including familiarity with image-based backup systems.
• Understanding of small and medium-sized business networking protocols and internet connectivity
• Troubleshooting skills and ability to evaluate and manage changes, understanding their impact to systems, business and users
• Ability to work proactively and collaboratively with employees within department and across functions
• Ability to deliver outstanding customer service, demonstrate professionalism while maintaining composure in stressful situations
• Ability to communicate, and present ideas in user-friendly language to both technical and non-technical clients and staff as needed
• Ability to conduct research into a wide range of computing issues as required
• Able to work well with stringent deadlines and possess good organizational skills
• Ability to install, upgrade, repair, move, and replace desktops, laptops and peripherals
• Detail-oriented with a strong work ethic focused on providing a positive customer experience

• 2 years professional experience in a technology support role with progressive levels of responsibility
• Experience in installing, troubleshooting and maintaining various audio-visual equipment
• Strong experience troubleshooting and resolving hardware, software, systems and network issues
• Proficient with data backup, disaster recovery, and business continuity principals, issues, and solutions, including familiarity with image-based backup systems
• Experience with Google Apps, Chromebooks and tablets in an educational environment
• Understand the functions of network equipment (Routers, firewalls, switches, etc.) preferred
• Associate degree in Computer Science, Information Services Management or related field preferred
• Skilled in MS Office Suite, Outlook, web-based applications, etc.;
  Experience with Office 365 preferred

Ability to travel in performance of job duties is required.

• Mental Demands: high…