Senior IT Analyst

The Senior Innovation & Technology Analyst leads strategic initiatives that modernize City operations through technology, data, and process improvement. This role drives innovation efforts across departments, supports smart city initiatives, and evaluates emerging technologies - such as artificial intelligence, data analytics, and digital service delivery to improve efficiency, transparency, and resident experience. This is a highly collaborative, forward-thinking role that blends policy, technology, and operational strategy.

• Lead and implement citywide innovation initiatives aligned with Council priorities and organizational goals
• Identify opportunities to improve services through technology, automation, and process redesign
• Support the development and execution of innovation roadmaps and pilot programs

• Evaluate and deploy emerging technologies (e.g., AI, smart city systems, digital platforms)
• Serve as a liaison between departments, IT, and external vendors on technology projects
• Monitor industry trends and recommend solutions that enhance service delivery

• Develop dashboards, metrics, and performance tracking systems
• Use data analytics to inform decision-making and improve operational outcomes
• Support open data and transparency initiatives

• Manage complex, cross-departmental projects from concept through implementation
• Coordinate pilot programs, procurements, and vendor partnerships
• Prepare staff reports, presentations, and recommendations for executive leadership and City Council

• Conduct research on best practices, legislation, and funding opportunities related to innovation and technology
• Assist in developing policies, standards, and governance frameworks for new technologies (e.g., AI use policies, data governance)

• Build partnerships with universities, startups, regional organizations, and the private sector
• Support community engagement efforts related to innovation initiatives
• Represent the City at meetings, conferences, and regional collaborations

The duties listed above are not intended to be all-inclusive. An employee may also perform other related duties as assigned by their immediate supervisor. This position is considered exempt.

• Bachelor's degree in Public Administration, Business, Data Science, Information Systems, or a related field
• Minimum of 5 years of progressively responsible experience in innovation, technology, data analysis, or public sector strategy
• Equivalent combination of education and work experience may be considered

• Experience in a municipal or public agency setting is highly desirable
• Experience with AI applications, data visualization tools (e.g., Power BI, Tableau), or civic tech platforms
• Familiarity with procurement processes and public-private partnerships
• Master's degree in a related field
• Certifications in project management (e.g., PMP) or data analytics
• Knowledge Of:
  • Smart city technologies, data analytics, and digital transformation strategies
  • Project management principles and process improvement methods
  • Public sector operations, budgeting, and policy development
• Skills & Abilities:
  • Strong analytical and problem-solving skills
  • Ability to translate complex technical concepts into clear, actionable recommendations
  • Excellent written and verbal communication skills
  • Proven ability to manage multiple projects and work across departments
  • Strategic thinker with a practical, solutions-oriented mindset

• Problem Solving
  - Analytically and logically evaluating information.
• Learning Agility
  - Seeking learning opportunities and applying the lessons to work.
• Handling Stress
  - Maintaining emotional stability and self-control under pressure, challenge, or adversity.
• Professional Integrity & Ethics
  - Displaying honesty, adherence to principles, and personal accountability.
• Safety Focus
  - Showing vigilance and care in identifying and addressing health risks and safety hazards.
• Customer Focus
  - Attending to the needs and expectations of customers.
• Informing
  - Proactively obtaining and sharing information
• Teamwork
  -…